u/weary_dave

Apologies if this isn’t appropriate to post or in the wrong place; with the incredibly sad news about Jason Arday, I was wondering what people think will happen with his episode of How Do You Cope?

I remember listening to it at the time and, given the nature of the podcast and how open and personal those conversations with John are, it feels like it will inevitably be heard very differently now.

Do you think they’ll leave the episode available as it is, remove it, or perhaps add some sort of introduction or note to it?

I’m not suggesting there’s necessarily a right answer. In some ways removing it might feel like erasing a conversation Jason willingly took part in, while leaving it completely untouched might feel strange given everything that has happened since.

Hi everyone,

I'm wondering if anyone else has experienced something similar, and if so, how you managed to get it resolved.

I bought a pair of Meta Ray-Bans in March. Unfortunately, they arrived slightly bent, so I made a warranty claim. Ray-Ban accepted the claim and sent me a replacement pair.

The replacement has now developed a fault, so I contacted support again. This time, however, they're refusing to process the warranty because they're saying the product code on the replacement glasses doesn't match the product code from my original purchase.

What makes this even more confusing is that they previously accepted this replacement product code during an earlier support interaction, so it doesn't make sense that it's suddenly a problem now. I decided not to send them away at the time, but now they don't like the serial number of the replacement frames they supplied me with.

I've already emailed customer services and I'm waiting to hear back, but I'm interested to know:

• Has anyone else had this happen after receiving a warranty replacement?
• How did you get Ray-Ban to recognise the replacement as being covered under the original warranty?
• Is there anything specific I should ask customer services for if they continue to reject the claim?

I have the original order details, the warranty replacement information and the email trail, so hopefully it's just an administrative issue.

Any advice or experiences would be really appreciated. Thanks!