u/whathiron

Hello.

Posting this on behalf of a colleague who recently made a move from another community.

I live in remote northern Canada. I recently moved from one remote community to another.

My new community, like my previous community, uses PO Boxes only for mail and as a result everyone gets a free prime mode box. There is quite literally no other way to receive mail.

My new post office manager is saying she can’t give me a prime mode box until I’ve lived in this new community for 8 months. Excuse me? I just gave up my previous prime mode box since I left, and now you’re telling me I simply can’t have one because of some rule you’re deciding on right now? FWIW, she has over 40* boxes available, and I have all ID and residency stuff and also just moved from another part of the territory.

Also, she rejects all general delivery mail, making me quite literally have no remaining option for receiving mail.

What the actual fuck?

Thanks for any clarification or if you could just let me know if she’s full of actual shit?

She has no problem selling me one.

I work for a psac employer and fully support cpc employees and would never disrespect this person or disclose where, but it’s really frustrating. I deal with the public too. I know it’s annoying. But I don’t make up rules when I have a bad day just to ruin somebody else’s.

Hey all. I just paid the $125 or whatever annual fee in April on my world elite card, but if I change to one of the alternate cash back options for it will I be charged the full $145 now or only the $20 in difference from my last annual fee just a couple months ago?

Thanks

Hey just wondering. Generally happy with Neo but wish we could get a clear and direct answer to this question:

Is the 4% recurring cashback now determined exclusively by a list of business categories indicated only on a Reddit post, or if the MCC flags as recurring does that still grant 4% - even if it’s outside of their categories posted on Reddit?

Seems absolutely incredible to have to ask what source of information is accurate, your cardholder agreement or the company’s Reddit account, but here we are.

Hi!

I’m hoping a Canada Post pro or employee can give me a hand. First hand experience also welcome from others in this spot.

I live in a small mountain town with no mail delivery; every citizen gets a free Prime Mode PO Box at the post office only. There is no way to get your mail if it’s addressed to your actual, civic home address because Canada Post doesn’t deliver (to homes or community mailboxes). They simply dump everyone’s mail and packages at the post office and skip town.

Is there any way to get automatic tracking set up for such boxes? I get a lot of stuff, and used to use the service before moving here. Not the end of the world, but wondering if there’s a workaround? My town’s civic addresses do not exist (except the actual post office) when searching for a Canada Post address, so can’t use that.

Also, how do you guys receive packages in general from companies that refuse to ship to PO Boxes? Literally cannot receive packages to my house, because no couriers operate here either (and the ones that “do” simply transfer packages to Canada Post for postal box delivery; they do not come deliver). Sometimes you can fudge it by putting the P.O. Box as the unit number (sometimes works, sometimes doesn’t depending who is working at the post office). Or putting pstlbx #### instead of the words that websites block. But doesn’t always work. Some people use the post office address and PO Box as unit number. Really it all comes down to the mailroom guy at the post office deciding whether he wants to look your name up in the system for your box number and if he doesn’t, RTS it is lol

Anyone have a surefire way to actually make sure packages get delivered, even when companies tell you they don’t ship to PO Boxes (when no matter what, anything you get is going to a PO Box lol)?

Cheers

Hello!

Just reporting in that my neo experience has been solid so far and their customer service has come through when needed, especially on socials.

Question though!

How in the world do I change my billing address, the one that actually printed on my credit card statement? I have changed it in my neo account profile, but my Mastercard statements continue to come with my old address printed on them. I believe it’s the third billing cycle since I changed it. This matters for a few reasons - I live in a new tax jurisdiction with GST-only, for starters, and I also need to prove residency in a few months and it will not be helpful to have an address across the country on my statement.

Any help appreciated! My online purchases are going through with my new address as the billing address, unless neo doesn’t validate addresses for purchases I’m not sure. At one point PayPal asked me to update my billing address to match my credit card but was still allowing charges.

Anyway thanks 🙏

Hey! Figured I would update my address to make sure my physical Shakepay card can get delivered, but there’s no way for me to enter a PO Box?

I understand for financial regulation your physical address must be given - which it is. But my civic address, as with my entire town, does not get mail delivery to your home or to community mailboxes. The only mode of delivery is to a prime mode (free) PO Box at the post office provided to all permanent residents of the town. Addressing a letter to my civic address only will be returned to sender, as well as for the entire town. Occasionally putting the PO Box as the unit number works, but I also don’t like to risk that with financial instruments.

Likewise, there are no courier services. It is Canada Post PO Box delivery only or nothing. Living in the high north has pros and cons to be sure.

Can Shakepay implement a separate mailing address field that is distinct from civic address?

Cheers

Hey, just want to clarify something here and figure this may be the best place.

I was debanked by a top 5 a few years back over some previous disputes that I refused to settle with them so they wrote off the debt. I received a letter saying I am permanently barred from banking with them and any future attempt to open an account would be denied. No worries, plenty of options.

However, for my job now I’m required to occasionally be a courier to deposit on my employer’s behalf into their account (my employer is a government agency) a few times a month, where the expectation is to simply drop off the deposit and bring the slip stamped by the teller back for record keeping. No more than a couple hundred bucks at a time.

But it’s the bank that debanked me who I had a debt charged off by. Will I run into any issues making the deposits to my employer’s account because of my personal history, and is there a risk to their account if I interact with it to try and make a deposit if they ask me for ID?

Thanks for any guidance or feedback. Cheers

Edit: I appreciate the responsiveness of the neo social media team. Support is working with me on a solution. Very much appreciate the assistance.

Edit 2: Thank you Neo for making it right. While I appreciate sometimes things go wrong and create frustrating situations, owning it and creating a positive outcome make a tremendous difference.

Thank you very much and I want to recognize the quick, excellent service from the neo social and support teams.

There remains no better cashback card than the neo world elite and I plan to use this card long term - and service like this, making the moment right - and recognizing their situation is what keeps customers around.

Thank you again.
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Hi. I’ve been waiting to hear back about a chargeback request for a duplicate, unauthorized charge. I haven’t heard anything from neo other than they are “working on it” - and every message I’ve sent since has not been answered.

Do we just ignore customers instead of providing at least a timeline update? What is going on and why does phone support direct me to chat, where nobody answers (over one week)?

Thanks.