Week long outage, again?
A few weeks ago I lost service and it took a week for someone to come swap out my fau;ty ONT. Now in Muskegon, Mi we are down again and I'm on day 2 without service - why does it take so long to fix this, and why does Giga spend the entire session trying to sell me faster fiber when they can't keep my existing connection up? Very frustrating, regretting leaving Xfinity - they were slow and terrible, but at least their support fixed outages in a few hours or less.