u/whichay

I was just wondering what the best way to go about this would be. I've tried several times now to contact Rockstar support under the official ticket system, selecting "account compromised".

My situation might be a bit special. my account most likely got hacked a few years ago but I only noticed now, whenever I want to play one of my rockstar games that I bought via steam and the Rockstar launcher opens I can't login anymore, it tells me I should log in with the correct email and then it shows me a partially hidden hotmail address that is not mine. I sent rockstar support everything to prove that it's me who wants the account back. everything I can offer. I sent them my steam ID that is linked to that specific Rockstar account, the PSN ID that's linked as well. I showed them the Product keys of GTAV and Max Payne 3 (you can still see these on steam, back in the day you had to activate those manually on the rockstar account as well) so they should know the license I show them on steam is the same as the on on the R* Account. I took screenshots of my purchase dates of every single rockstar game I have on steam, they can see the purchase date and the activation date on the Rockstar account is the same. I provided all this info with screenshots and detailed text. I also can prove that I own the old mail address that the account ran on before it got changed by some random guy that got access to it. yet every single time the ticket gets closed after few hours with the same message:

"Thank you for contacting Rockstar Support.

We understand you are contacting us about recovering a Rockstar Games account. We are unable to recover this account because we cannot verify that you are the owner of the account."

and then the ticket gets closed instantly.

is there any way to get this done or are all the Rockstar games I bought on steam useless now just because of this? would be a bit sad, this account and its games and achievements goes back almost 15 years by now...