u/whitmanx

we recently purchased several 55" The Frame LS03F TVs to use as hallway info displays in a business setting.. all purchased at the same time, all are set up identically.. all but one are working fine.. they are not connected to Wi-Fi.. yet.. holding off connecting for security reasons, unless absolutely necessary.. all are playing short MP4 videos from a thumb drive, set to auto repeat

the one that is not working properly, will repeat the video a random number of times, then just exit the video.. what it does after exiting is not always the same thing.. sometimes it will just show the video selection screen, as if waiting for you to select/start the video.. btw, there is only one video available on the thumb drive.. sometimes it will just go to a black screen.. sometimes it will do what appears to be a partial reboot, where it just shows the initial black screen with 'The Frame' on it, for half a second, then it goes to the 'Antenna Cable: Disconnected' screen..

the fact that it's not doing the same thing each time the video fails, leads me to believe it's a system firmware or hardware issue.. I've tried multiple drives and files, to rule out corrupted media or hardware, but that didn't solve it.. one time during my fiddling with restarting the video, the input devices screen showed two thumb drives, when only one has ever been inserted.. it had a slightly different name.. I don't recall the specifics.. but the TV never actually shows the name I've given each thumb drive.. it just shows something like 'Disk 20'

my next step is to take it on line and see if there's a firmware update, that might correct it.. if that doesn't work, I'll have to reach out to Samsung.. I wanted to make sure I covered the bases before going that route..

any suggestions or insight would be greatly appreciated.. thanks

we recently purchased several 55" The Frame LS03F TVs to use as hallway info displays in a business setting.. all purchased at the same time, all are set up identically.. all but one are working fine.. they are not connected to Wi-Fi.. yet.. holding off connecting for security reasons, unless absolutely necessary.. all are playing short MP4 videos from a thumb drive, set to auto repeat

the one that is not working properly, will repeat the video a random number of times, then just exit the video.. what it does after exiting is not always the same thing.. sometimes it will just show the video selection screen, as if waiting for you to select/start the video.. btw, there is only one video available on the thumb drive.. sometimes it will just go to a black screen.. sometimes it will do what appears to be a partial reboot, where it just shows the initial black screen with 'The Frame' on it, for half a second, then it goes to the 'Antenna Cable: Disconnected' screen..

the fact that it's not doing the same thing each time the video fails, leads me to believe it's a system firmware or hardware issue.. I've tried multiple drives and files, to rule out corrupted media or hardware, but that didn't solve it.. one time during my fiddling with restarting the video, the input devices screen showed two thumb drives, when only one has ever been inserted.. it had a slightly different name.. I don't recall the specifics.. but the TV never actually shows the name I've given each thumb drive.. it just shows something like 'Disk 20'

my next step is to take it on line and see if there's a firmware update, that might correct it.. if that doesn't work, I'll have to reach out to Samsung.. I wanted to make sure I covered the bases before going that route..

any suggestions or insight would be greatly appreciated.. thanks