r/TheFrame

I have a longer rant in another post, but please be advised that you should not update the software in your TV.

You will be forced to endure an obnoxious new "AI companion" that is now installed in your TV. Also, if you had a rotating mount, it will stop working because the AI now took over the button push that rotated the mount.

Then, for good measure, a Samsung customer service rep will insist that your TV was actually never compatible with a rotating mount in the first place

https://www.reddit.com/r/TheFrame/comments/1teu4tk/vision_ai_broke_my_tv_rotating_mount/

It constantly drops frames. It shifts gamma in the middle of shots. Are they ever going to fix the firmware?

The problem is that it dosent even display art the way I would expect. You can't shuffle art. If the TV is going to be stuck at one art print, I think I am better off buykng an art print and framing it up. On top of that you have to pay to get the art. Well that Sucks !!!

MODS @SamsungTV have been removing posts critical of the Frame TV. So this will be cross posted across reddit

Hey all,

Looking for a replacement bezel for my TV and it's a bit of a struggle, does anyone know where I can find any? PS: I'm in Australia.

Hi all!

I am getting a 55 inch 2025 frame soon and I am looking into options of getting a customized frame. Most I have found so far cover the motion sensor and that was one of the features I am seeking to primarily use... Are there brands/shops that sell frames that don't fully cover the sensor? Or are there solutions to work with for example other smart motion sensors to trigger the screen going on/off etc? But I doubt that would work as seamless as the intrigrated one.

Also shops that are europe based have my preference bc of import costs etc but still all suggestions are welcome!

Let me know your guys' experiences! 😇

Hi,

I have a Samsung Frame 2024 55inch and I was very happy with that. My main Streaming device is an AppleTV and I only use the remote of the AppleTV. I could turn on and off both devices with the AppleTV remote without any problems. I was running on Samsung software version 1700 or so.

And then the worst case happened. I updated to the version 2123 last week, because why not.
Since then the CEC communication is not working anymore. When I start the the AppleTV the TV is starting only 50%. When I tun-off the AppleTV the TV always goes into Gallery mode and I have to grap the TV remote to turn off the TV.

I checked every setting, turned every setting on and off, resetted the TV, changed cables and HDMI sockets. Still the same.

Why is Samsung changing this crucial feature every TV has since the dawn of time. Has anybody else this issue?

Just took delivery of a 2025 after reading here about Samsung ditching the wired One Connect boxes for their 2026 models. Went to the Swedish Samsung website to check if they have released some new colors for the magnetic frames.

And to my utter surprise, all The Frame (2026) sizes comes with a wired One Connect box "One Connect (Y26 4K)". Tried all my Google skills to find some press releases from EU but only found the same old ones from US and CES.

What gives? Was the no OCB a US-only stunt from Samsung?

Hey everyone, I’m currently planning a living room renovation and my partner is dead set on getting the "art gallery look" over the fireplace. Naturally, we looked into Samsung’s The Frame. The flush mount looks amazing, but I just found out you have to pay a monthly subscription fee ($5.99/mo) just to access a decent art library.

To be honest, I am completely exhausted by subscription paywalls for hardware I already bought. I know I can upload my own photos, but I want a seamless art mode without constant manual management.

I’ve seen people on other audio-visual subs mentioning that Hisense (CanvasTV) has put out similar matte-screen art TVs recently. Do any of you have experience cross-shopping these? Does the Hisense CanvasTV actually deliver on the "no art fee" promise, or should I just suck it up and pay the Samsung art tax? Appreciate any honest feedback before I drop $1500+.

https://www.lg.com/us/tvs/lg-65lx7bpua-4k-uhd-tv

I was looking forward to this tv as the panel was looking promising but what were they thinking having the sensor visible in the bottom like that? It completely kills the illusion and now it looks like a regular tv with a frame slapped onto it.

Really unfortunate as Samsung could use some competition but if you’re looking for an art TV I don’t know if anyone would pick the LG.

Does it matter if the magnets don’t snap?

Mounted Frame level (on an 100+yr old not completely flat wall) and brackets seated properly (snap sound on both sides) but when pushing the tv back to the wall I can’t get the magnets to snap together. Assuming magnets are there to make TV look totally flush rather than providing any weight bearing capacity!

I bought the 2022 model (75") new. It worked okay for the first few years, but for the last year or so it feels like it's hanging by a thread. I have to do a hard power cycle at least once a week for various reasons—black screen, stuck loading an app, network errors, screen changing color mode randomly because it thinks it's in art mode while I'm watching something. And the OS is painfully slow. Like a 1-2 second delay when I press a button on the remote. I like the aesthetic but I couldn't recommend this TV to any friends or family. Considering buying an Apple TV to avoid the frustration.

FYI: In "Art Mode", the 32" Samsung The Frame, and the 43" (2025) model will automatically rotate the displayed image, and the menus 90 degrees to the right end, out of the box. No other accessories are required, no settings required, and the feet or wall plates can apparently be mounted in portrait. I read previously that the "automatic pivot" mount was required, it's not.

When I first stood them on their left end, naively thinking they'd figure it out with a sensor, it didn't work -- so I googled the problem, searched reddit for the problem, and found every misleading answer but nothing that said "they only go one way". So I hope this post finds some future photographer like me who spent way too long instead of simply trying the other end instead. Your back will thank you. - Grace

Hi,

I have just renovated my kitchen and excitedly ordered a 50” The Frame QLED 4K Vision AI Smart TV (2025) to have on the wall as a piece of art for when not being used as a TV. However when going to unpack and install it, I've realised that you have to have the clunky OneConnect box wired to it. I am so disappointed because all the images make it seem like it can just be hung on the wall and wires concealed behind it and it would have looked so sleek. So im going to have to return it as I have nowhere to put the one connect box, and even if I did, having a wire dangling out of the TV to connect it to the box would obviously completely ruin the art effect. Before I return it, can anyone please confirm that I've got this right?