My story while at the hope alliance
I stayed at hope alliance round rock and the staff was nice at first but the head of the shelter was not taking care of problems people were requesting about what they offered: 1 on 1 counseling or helping get onto ssi or getting your social security card ect. Ect. But the staff blow off alot of the stuff you ask for or don't do what they said the head staff had let an older racist lady in the shelter who kept targeting white people telling them to keep their white ass hands off the community food. Whilst also putting all the white people down she had been written up 8 times and they have a 3 strike policy. She has threatened me and some of the kids I was watching we were cooking and she threatened to kill all of us infront of the camera but when I told staff no disciplinary action was taken. They let her steal food from everyone.
They exited me when I was not able to get an appointment at social security office to get my social security card. I had an appointment but the head staff told the transportation advocate not to take me. Then I was trying to get an appointment for a week straight and had no way to get there. Then they came to me about a day later from finding out that I was not able to get an appointment and they kicked me out.
They also block everything on their wifi. You can't contact family on Facebook, messenger etc. Ect. And when asked about it they say that the head staff did it. When asked if they could get wifi extenders for the people who could not access it they just said no.
My overall experience there was not very good I graduated high-school there I had been dealing with homelessness for over 6 months and they kicked me out on such short notice.