So, apparently customer service now likes to lie.
So, I have had really bad luck as of late with Burger King and it's gotten very old. Last 2 times I went to one in particular, a month or so apart, the ice cream machine has been down. (Maybe it's really a McD's in disguise?) First time, I took a coupon to get one later. (Big mistake...since you know...machine still isn't working.)
Second time, I ended up having to get a refund on it because it was down again.
I decided today to visit another location as I wanted to try the orange freeze. Well, struck out again. Not because of the ice cream machine, but the orange ran out and they were just about to fill it. Unfortunately I didn't have time to wait around so I asked about a refund and was told I'd have to handle it through the app.
I figured as much, but wanted to just streamline the process if possible. So...I did, as I did last time, letting them know the issue and that I'd just like a refund. As usual, they try and give you crowns instead of your money back. I told them that I likely wouldn't be going back to any BK for a while and they'd likely expire before I did. I was then informed that they aren't allowed to give refunds that I could only have crowns. They have since gone silent on me since I called them out on their lie.
Guess it looks like once it posts, I'm just going to have to file a charge back...over a $4 order. (Yes, it's a tiny amount, which just makes it more ridiculous, but I'm not giving BK free money, no matter how small.)
Edit: Just a little edit in case it's not clear. I didn't give the person at the store a hard time. It's not their fault, obviously. My issue is with the e-mail customer service saying they cannot provide a refund via the app, even though I have in the past.