u/worldfall

I've written the Executive Customer Relations team a handful of times over the last 15+ years as I learned it's the only way to actually get help relatively quickly.

I had a payment decline due to a fraud issue with my card on file for autopay. My fault completely as I forgot to take off the old card and set up the new one. Except now, Verizon is telling me I have to pay at a Verizon store and can't set up autopay or any other form of payment online. Which sounds absolutely wild to me considering I've only had one other payment issue in all my years with them. I sent an email to the Executive team first thing yesterday morning, and by noon I had a missed call and an email from the agent handling my case. I wanted to get this done ASAP, and yet I tried calling back a few minutes after the missed call and emailed the agent back right away...and yet here I am 30 hours later without any sort of call or reply back from my initial response to the agent.

I understand that people don't work every day and that I'm obviously not their only case, but to go 30 hours without any sort of reply over a time sensitive issue just seems completely out of left field to me considering how good their Executive Customer Relations team has been to me in the past.

Long story short, the wife and I bought an Intex 16x48' above ground pool last month for our 16yr old nonverbal son with autism, because swimming is literally his favorite thing in the world. Between work and life, it's taken us 3 weeks to finally get everything set up. I knew it was going to be a lot of work, but between trying to get the ground level and everything else that goes along with a pool, and trying to juggle every day life/work..I'm spent lol. I'm now at the part where we have to get the pump set up and I'm lost. I've got it put together, just unsure on how some of it hooks up. YouTube can only help so much and I've spent too much time trying to watch videos and figure it out. I'm also worried about how cold this thing is going to be considering the pool doesn't get direct sunlight. Would love to see if anyone has any DIY solar heating tips as well.

Just wondering if any of you awesome locals are willing to chat it up and help me through the process and give me any tips or suggestions. I'm sure I could call a pool company and spend a ridiculous amount on someone to come out, but the struggle living on the Cape is real lol and I don't have the extra money laying around for that right now. I'd be more than willing to pay someone from here to come out and help me but it would have to be in small increments over the next few weeks. I'd love to say I can figure this out on my own, but it's just lead to frustration these last few days and I figured it was worth a shot to ask for help here.

TL;DR - Can anyone give me some suggestions/help/ on finishing my above ground pool setup so I can get my son with autism in the pool before the summer is over?