I need advice and recommendations re existing heatpump hot water cylinder
Apologies for the long story.
We have a 10yr old heat pump hotwater system. We recently had solar installed which included a hot water timer. Through the app that controlled the timer we could see the hot water was drawing a ridiculous amount of power. The solar guys removed the timer as they didn't realise we had heatpump system so a timer was inappropriate. Technically this should have returned the hotwater to pre timer state, however the house continued to draw a crazy amount of power.
I turned off the hotwater at the mains and there is an immediate drop in power usage, ergo there is an issue with the cylinder.
Called the original cylinder installers to come and service the set up. They sent an electrician who ran some water out of tank and said the element kicked in so it was working. He noted the heap pump was turned off but he had no idea about heatpumps so couldn't tell if it was functional. (He didnt comment on why the cylinder is using so much power).
That night another enormous amount of power usage (30kw between midnight and 8am with no other appliances on) and we woke up to luke warm water. I *think* this indicates the heatpump is working as it wasn't completely cold.
Of course, called the installer back and they dont repair or services heatpump -they install only. The directed me to the manufacturer. Have talked to Rinnai and am waiting (2 days now) for someone to get back me.
In the meantime I am manually turning the hotwater on at the mains during the solar hours so there is 'some' hotwater and its not costing me crazy amounts in power sometimes using 60+kw per day.
I have just sunk $15K on solar and my power bill is going to be excessive due to this issue. Spending another $6K on a new hotwater system is not in my budget.
How do I get this resolved, like who do I need to investigate what the issue is and repair.
Do I need 2 electricians? One for the hotwater cylinder and someone for the heat pump?
Any advice appreciated!