u/x_drastic_x

I am making this post because I am sick of being stringed along by Magnific’s support. They act like they want to help just for appearances, but absolutely nothing happens.

1. The Credit Bug: My paid yearly Premium+ reset of 1,000 fast generations for May was completely skipped due to a system bug. After multiple messages, all I got was an email from "David" and a Reddit comment promising a "high priority escalation." That was over 16 hours ago. Checking my logs to see I received zero resets takes 2 minutes. They are intentionally stalling while I am losing paid working days. Right now, the only way for me to use fast generations is to spend even more money on extra credits, because they apparently refuse to give me the generations I already paid for.
2. The Download Bug: The exact same fake promises apply to the folder downloads. I reported over a week ago that folder downloads are broken ("unknown files" error) and there is no "Select All" button. I was told it would be fixed. One week later, still nothing.

It seems that if only one user complains, they think they don’t have to lift a finger. They assume they can just ignore it or send out scripted "we are looking into it" replies until you give up.

I have already taken this public on other platforms because this behavior is completely unacceptable for a high-tier paid service. Fix your platform, check ticket #01631219, and credit my 1,000 fast generations manually now!

My public complaints:

https://www.reddit.com/r/magnific/comments/1td5r29/bug_folder_download_failing_no_valid_files_to/

https://www.reddit.com/r/Freepik_AI/comments/1td5p2a/bug_cannot_download_entire_folders_no_valid_files/

https://www.reddit.com/r/Freepik_AI/comments/1tiperd/massive_billing_bug_on_magnificfreepik_yearly/

https://www.reddit.com/r/magnific/comments/1tipdy8/massive_billing_bug_on_magnificfreepik_yearly/

I am making this post because I am sick of being stringed along by Magnific’s support. They act like they want to help just for appearances, but absolutely nothing happens.

1. The Credit Bug: My paid yearly Premium+ reset of 1,000 fast generations for May was completely skipped due to a system bug. After multiple messages, all I got was an email from "David" and a Reddit comment promising a "high priority escalation." That was over 16 hours ago. Checking my logs to see I received zero resets takes 2 minutes. They are intentionally stalling while I am losing paid working days. Right now, the only way for me to use fast generations is to spend even more money on extra credits, because they apparently refuse to give me the generations I already paid for.
2. The Download Bug: The exact same fake promises apply to the folder downloads. I reported over a week ago that folder downloads are broken ("unknown files" error) and there is no "Select All" button. I was told it would be fixed. One week later, still nothing.

It seems that if only one user complains, they think they don’t have to lift a finger. They assume they can just ignore it or send out scripted "we are looking into it" replies until you give up.

I have already taken this public on other platforms because this behavior is completely unacceptable for a high-tier paid service. Fix your platform, check ticket #01631219, and credit my 1,000 fast generations manually now!

My public complaints:

https://www.reddit.com/r/magnific/comments/1td5r29/bug_folder_download_failing_no_valid_files_to/

https://www.reddit.com/r/Freepik_AI/comments/1td5p2a/bug_cannot_download_entire_folders_no_valid_files/

https://www.reddit.com/r/Freepik_AI/comments/1tiperd/massive_billing_bug_on_magnificfreepik_yearly/

https://www.reddit.com/r/magnific/comments/1tipdy8/massive_billing_bug_on_magnificfreepik_yearly/

Hi everyone,

I'll keep it short: On April 8, I paid the full yearly fee (nearly €400) for the Premium+ plan upfront (as an upgrade to my old subscription, which always renewed on the 20th). Upon signing up, I received my initial fast generations. However, to this day, I have not received a single monthly reset for my 1,000 fast generations (Priority Usage).

The system is arbitrarily pushing the date back to avoid delivering the service I paid for. To top it off: Support is completely ignoring me!

* The UNSUCCESSFUL attempts in April (Case #01593590 & Case #01592748): I already tried multiple times in April to get the incorrect reset date fixed in the system because the status bar was showing May 20. Support (agent) dismissed me in Case #01592748 with the completely absurd claim that a reset was "successful" on April 8 – which makes no sense, as that was the exact day I just signed up for the yearly plan! The actual issue was completely ignored. After these unsuccessful attempts, I had no choice but to bite the bullet and wait for May 20.

* Written proof from support/system (May 8): Magnific even sent me a written notification confirming that May 20 was supposed to be my fixed reset date. It stated word for word:

"You're getting a lot out of Unlimited this month. Keep in mind, at this pace priority usage may run out before your reset date on May 20, 2026." I was officially guaranteed that my reset would happen on May 20! Of course, nothing happened on May 8 (the actual monthly anniversary).

* Expected Reset 2 (May 20): So I patiently waited for the promised replacement date. The day before yesterday (May 19) – exactly one day before the promised reset – the system suddenly jumped again and is now telling me to wait until June 8!

* Support is playing dead: I sent a formal email the evening before yesterday (which became ticket #01631219). Yesterday, the support chatbot (which even admitted the system error in writing) created another ticket (#01631613). Up until now, I have received absolutely zero replies!

This is an absolute joke. I have waited long enough and I will certainly not sit still until June 8, only to experience the next bad surprise when the timer suddenly jumps back to June 20!

I paid the full yearly amount upfront and have been stuck at "100% exhausted" since April. I demand that this is resolved immediately and that my missing resets are manually credited to my account now!

Relevant tickets in the system:

* Current Tickets (May): #01631219 (my email from the evening before yesterday) & #01631613 (created by the bot yesterday)

* Old, unsuccessful Tickets (April): Case #01593590 & Case #01592748

(I am omitting my account email address here for privacy reasons; support can easily find everything using these four ticket references).

Support, finally respond to your tickets and unlock my fast generations!

Hi everyone,

I'll keep it short: On April 8, I paid the full yearly fee (nearly €400) for the Premium+ plan upfront (as an upgrade to my old subscription, which always renewed on the 20th). Upon signing up, I received my initial fast generations. However, to this day, I have not received a single monthly reset for my 1,000 fast generations (Priority Usage).

The system is arbitrarily pushing the date back to avoid delivering the service I paid for. To top it off: Support is completely ignoring me!

* The UNSUCCESSFUL attempts in April (Case #01593590 & Case #01592748): I already tried multiple times in April to get the incorrect reset date fixed in the system because the status bar was showing May 20. Support (agent) dismissed me in Case #01592748 with the completely absurd claim that a reset was "successful" on April 8 – which makes no sense, as that was the exact day I just signed up for the yearly plan! The actual issue was completely ignored. After these unsuccessful attempts, I had no choice but to bite the bullet and wait for May 20.

* Written proof from support/system (May 8): Magnific even sent me a written notification confirming that May 20 was supposed to be my fixed reset date. It stated word for word:

"You're getting a lot out of Unlimited this month. Keep in mind, at this pace priority usage may run out before your reset date on May 20, 2026." I was officially guaranteed that my reset would happen on May 20! Of course, nothing happened on May 8 (the actual monthly anniversary).

* Expected Reset 2 (May 20): So I patiently waited for the promised replacement date. The day before yesterday (May 19) – exactly one day before the promised reset – the system suddenly jumped again and is now telling me to wait until June 8!

* Support is playing dead: I sent a formal email the evening before yesterday (which became ticket #01631219). Yesterday, the support chatbot (which even admitted the system error in writing) created another ticket (#01631613). Up until now, I have received absolutely zero replies!

This is an absolute joke. I have waited long enough and I will certainly not sit still until June 8, only to experience the next bad surprise when the timer suddenly jumps back to June 20!

I paid the full yearly amount upfront and have been stuck at "100% exhausted" since April. I demand that this is resolved immediately and that my missing resets are manually credited to my account now!

Relevant tickets in the system:

* Current Tickets (May): #01631219 (my email from the evening before yesterday) & #01631613 (created by the bot yesterday)

* Old, unsuccessful Tickets (April): Case #01593590 & Case #01592748

(I am omitting my account email address here for privacy reasons; support can easily find everything using these four ticket references).

Support, finally respond to your tickets and unlock my fast generations!

Title: Severe Bug since Rebranding: Reference Image Aspect Ratio is BROKEN – Forced 1:1 Distortion

Hi everyone,

I’m reaching out here to see if others are experiencing the same issue since the recent rebranding/update to Magnific.

The Problem:

The "Automatic" aspect ratio for reference images is currently broken. Even if you upload a Landscape or Portrait image, the system (especially when using Grok) forces it into a 1:1 square. This distorts the proportions of the subject and ruins the anatomy of the models.

What I’ve found so far:

• Regression since Rebranding: Before the recent update, the system worked perfectly. I have creations from just a few weeks ago with custom ratios like 1360x752px. Immediately after the rebranding, the "Auto" feature stopped respecting the original image format and started forcing 1024x1024px.

• Platform-wide Bug: This is NOT a browser or cache issue. I have tested this on Desktop (Chrome/Firefox), Mobile Browsers, and even within the official Magnific App. The 1:1 forcing happens everywhere, even in the app preview.

• Support is unhelpful: I contacted support, but they keep giving me standard "clear your cache" or "use the Edit tool" answers. But the Edit tool (Crop/Expand) doesn't fix a distorted generation; it only adds more pixels to a warped image.

Request to the community:

Could some of you please test this? Take a clear Landscape or Portrait photo as a reference and see if Magnific/Grok respects the ratio or if it squashes it into a square preview and output.

For a professional workflow, losing control over the aspect ratio and having distorted subjects is a deal-breaker. I hope the developers see this and fix the "Auto" logic in the backend.

Thanks for testing!