▲ 2 r/ShopifyApps
Best Shopify AI chatbot for product recommendations + custom order tracking?
I’m looking for a Shopify chatbot for a medical equipment store. The main requirements are:
- AI product recommendations based on customer needs and product attributes
- FAQ / knowledge base support
- Ability to handle more complex recommendation logic (for example installation, WG delivery, supplier installer, compatibility, etc.)
- Custom order tracking where the live operational status comes from ClickUp, not only Shopify
- Ideally the chatbot should be able to call an external API/webhook during the conversation, so we can use Make.com or n8n to query ClickUp and return the current order status
- Human handoff when needed
I’m currently comparing Shopify Inbox, Tidio/Lyro, Zipchat, Juphy, and Chatty.
Has anyone implemented something similar? Which chatbot worked best, especially for custom API calls and more complex product recommendation logic?
u/ya_vrn — 11 days ago