Watchman 480 wired connection not recognized by router
I will apologize ahead if this is already somewhere in this sub, I will say I did search, but I did not see anything.
I responded to a cell gate that my father-in-law installed years ago because there was no network connection on the W480. The assumption was that the AT&T gateway was fried in a storm recently, and it was. So after installing a new gateway, The W480 was not being recognized by the new gateway. Usually at the gateway I would expect to see at minimum a flashing LED at the port but there was nothing. So I used a LAN tester and the cable was fine, but just in case I made another cable tested it and still nothing. I then attached that new cable to the cameras that share the same gateway and the gateway recognized the cameras. Has anyone ever experienced this before and found a solution?
I FORGOT TO ADD
Oh I did call tech support and we went as far as going into the menu and I was told the w480 was ready to go, but we couldn’t go any further until I had a laptop and could confirm I was getting internet from that router.