u/yllw98stng

We are having intermittent issues with Polycom VVX devices and Teams SIP Gateway. Our users on these devices are reporting that their phones are occasionally not ringing, but they can see incoming calls in the Teams client on their computer. The Polycom devices are a mix of older VVX501 and slightly newer VVX250 & VVX450. These devices have been deployed with SIP Gateway for over 18 months. The problem was first reported within the last 2 weeks. The devices are provisioned via Poly Lens, and Poly Lens is occasionally showing them "Offline". Rebooting the device will typically bring them back online for a while.

ChatGPT thinks the Lens issue is unrelated to the intermittent Teams issue.

Any thoughts?

TLDR: I know the answer probably seems obvious, but should a garden hose eventually be able to overwhelm a 3" drain pipe?

The toilet in one of our upstairs bathrooms backed up yesterday when the washing machine was draining. Plunging was no use. I found a 3" cleanout below in the basement and unscrewed the cap (Yes, there was a lot of water that came out but I was ready with a bucket). I attempted to run my drain rod and snake down the cleanout, but I couldn't make the first turn and gave up after 15 minutes or so. I went and bought a drain bladder from home depot. That seems to have things moving again and with the drain bladder in, no water backs up (which it probably shouldn't with how tight of a seal it creates). I took the drain bladder off and just ran the garden hose straight into the cleanout. With the garden hose at 1/2 on things seemed fine. When I bumped it up to about 3/4, I was eventually able to get it to back up again. I recognize this is a lot of water but is it normal that a garden hose running at 3/4 would eventually overwhelm a 3" drain pipe?

We are planning a cruise in October. I signed up for Crown and Anchor Society and received 8 points for a cruise my wife and I took in 2009 which means I am Gold status. Is there any benefit to signing my wife (and/or kids who are minors) up for Crown and Anchor before our Cruise? Gold status gets 2 coupons for 50% off some drinks. Since they are with me, do each of them get 2 coupons based on my Gold status or is it 2 coupons per stateroom? We aren't doing any extra drink packages or extra dining so the drink, coffee, and milkshake coupons might be semi-valuable to us.

We migrated to Teams about 18 months ago from Skype for Business on-prem. We still have a hybrid environment and are using Direct Routing. We have users we consider "voicemail only" users. They do not use Teams Phone to make/receive phone calls and thus they do not have a Teams Phone System license.

All of our users' phone numbers are configured as tel:+1XXXXXXXXXX;ext=XXXXX in Active Directory and SfB on-prem.

We have a normalization rule in Teams which normalizes ^(5\d{4})$ to +1XXXXXXXXXX;ext=$1

Previously, our front desk was able to transfer a call to the "Voicemail Only" user's 5-digit extension and the caller was able to leave a voicemail. It's important to note that some of the front office staff use SIP Gateway devices, so they cannot lookup the user by name to forward to them that way.

I'm not sure exactly when the problem started, but now it appears that when a call is transferred to the 5-digit extension of an unlicensed Teams user, Teams is sending the call via Direct Routing to the Base Number of our extensions, XXXXXXXXXX, which we have configured as an Auto Attendant, rather than recognizing it as the user's extension and sending the call to their voicemail.

The only recent change in AD that I'm aware of is that the "Telephone" field in AD was changed for all of our users from 1XXXXXXXXXX;ext=5XXXX to +1XXXXXXXXXX;ext=5XXXX (we added the + at the front). This was done so that users could click the phone number on the Outlook contact card and it would actually call the user. I'm not sure if this change caused the issue, as I changed a couple callers back to the old format, waited a couple days, and it still didn't work.

Get-CSOnlineUser for the unlicensed users does show the OnPremLineUri as tel:+1XXXXXXXXXX;ext=XXXXX

Any thoughts?