Changing an award ticket with Qatar
Hi,
I booked a Qatar business class award flight using Avios points and cash. I want to change my departure date to January 2027. I called the customer service number and the agent I spoke to told me there were no business award flights until July 2027. I checked award ticket finder and there are multiple options for January 2027. I asked the agent that it shows so many options for January 2027, why can you not rebook me into one of those award flights? She told me those are only for new bookings and not available for changes. Does this even make sense?
Has anyone had the same issue before with rebooking an award ticket? Or did the agent I spoke to have no clue what they are talking about?
Current departure date October 27 from Montreal to
Colombo.
On a side note, has anyone else noticed the Avios program has gone downhill compared to what it was a few years ago? I've had an entire return flight for my family not receive Avios points after completing the trip. After multiple mission Avios inquiries and calls where Qatar refused to credit the Avios points, I finally gave up.