Account cancelled but service still active / Need equipment released from inventory
I called and cancelled my Xfinity internet account a few days ago (the billing has officially stopped), but my owned modem is still receiving an active data signal.
Because the line is still active, my equipment's MAC address is still tied to my old account profile, which is preventing us from starting a new activation at this address.
Could a representative please assist me in pushing through a "hard stop" on the signal and completely purging my customer-owned modem from my old account's inventory so the hardware is released?