u/zaidynzm9527

Hi, currently helping a company we support with an issue they are having. For reference, we’re located near Sydney; and this property is in Tasmania. We’re assisting remotely and do have remote access to the computers meant to be on this network.

They’ve connected a new residential property to the NBN through Telechoice. Telechoice have confirmed PPPoE connection type with the username/password. On the NBN NTD, both UNI-D1 & UNI-D4 are lit up when a router is plugged into UNI-D1.

We’d shipped out a lower-end commercial router. Specifically, an Omada ER605W.
However, when setting up / provisioning this router, it connects for a split second, starts provisioning via Omada Cloud, then disconnects after putting in PPPoE settings. The router reports no internet. In case it was the router at fault, we’ve tried also with two other routers (the customer bought both a TP-Link Deco one and a Netgear one via retail stores and set them up on their end with correct details). Both routers failed to find a connection.

We’ve also tried plugging a known working ethernet cable directly from the NBN NTD (UNI-D1) into a computer. The computer was able to see the ethernet cable plugged in, however reported no internet via the ethernet connection.

We’ve been back and forth with Telechoice for over a month now. They are just basically saying it’s the fault of ours/clients (saying it’s a “device/cable/an internal premisis issue which is within the end users responsibility” and suggesting we get geeks2u out 🙄). They have sent a screenshot that shows all “green” lights but that doesn’t change that we are unable to get any connection. They lodged it with NBNCo as a fault finally after us pushing but NBN co have denied the fault. We have not been able to get an answer out of them as to why 2 different UNI-D lights are on. In addition, they are insisting that our network will be working perfectly as they can “see your device has been online for 4+ days according to our system… which means you have a wifi problem?” (Direct quote from them lol).

Anything else to try from our end / any ideas? Is this an us issue, a Telechoice issue or an NBNCo issue. Thanks all!

My partner is not a gamer at all. She’s never really played any video games, however video games are super important to me, and to be completely honest, I really don’t have any friends to play video games with either. She’s willing to try but gets very overwhelmed and is super fussy about what games to play.

We’ve basically just finished Raft (took us ~ 9 months, we only play an hour or so a week!), which was the first full game we’ve played together. I’m now looking for suggestions for games to play together, either collaboratively or working against each other (I’d go easy!). Tried Satisfactory tonight but she was getting too confused and overwhelmed.

Here’s the full list of games she doesn’t like the look of / tried but doesn’t like
- Plateup (Tried) - Too stressful
- Keep talking & nobody explodes (Tried, too stressful).
- Factorio (doesn’t like the top down, looks too “old” apparently, and too “busy”)
- Stardew Valley (doesn’t like the top down, looks too “boring”).
- Supermarket Simulator (looks too “boring”)

She doesn’t mind Trackmania, however can’t really play together as such. She likes Geoguessr, Raft.
(FYI, both on PC).

Would absolutely love any suggestions!!!! TIA.