Our Facebook/Instagram ad freelancer is doing well... but do we need him?
Quick note: Please don't message me pitching your services.
I have a reasonably successful ecommerce business selling specialty software. Our only ad spend is on Facebook/Instagram, which has been the case for about 8 years. We've worked with various agencies but typically what happens is our ROAS sits at around the same number and I realize we are spending $X,000 to just tread water. We ended up working with a freelancer who charges $1500/mo plus a small % of ad spend, which for us averages around $13k/mo.
YTD we have a ROAS of 1.77x. This is the most important metric for my business. I don't make decisions based on CPMs, costs per "result" etc, just ROAS. And that's technically profitable, as our margins are good across the board. However it's also not really any better than we've done for the last few years, and every time he has tried to scale us up, ROAS drops.
Because we are in a hyper-specific niche, he is not able to produce creative for us. Every time he has tried the results are just not up to par due to brand voice issues or lack of technical expertise. I don't really blame him for that, but it means we have to be the ones making the creative, which we don't have a lot of time to do.
This year he has been playing around with different strategies such as bid caps, interest stacks, different campaign structures, testing previously successful ads etc. So he's not doing nothing. But it's also not clear to me if this is necessary work to simply maintain our (decent) results, or if it's more just a bunch of experiments that null out to nothing.
I would not mind cutting $1500-2000/mo out of our monthly spend. I could use that $1000 to pay a specialized content creator to make YouTube videos for us which our audience definitely loves (we have 18k subscribers).
That said, do I want to spend an hour per day mucking around in our account? Or can I basically listen to Meta's recommendations of having a couple broad campaigns all set to advantage +, dump new creatives in every so often, and hope for the best? Any perspective appreciated, thanks in advance.