r/AlphaSmart

I have a couple of Neo2 by AlphaSmarts in my classrom. One I am able to connect to the printer in my classroom with a usb a to usb b. I have no problem and it is easy to print. However, my other Neo2 if I connect to a computer or printer it prints out gibberish, like the following:

ÎøÑóMB\ÂB\ÎB\ÚB\æ™z|Oëx=3®ã6aB]

I am not sure why one works and the other does this.