r/CharacterAI

I have sent a respectful request to the support team

I have sent a respectful request to the support team

Below is what i wrote in the paragraph section to the support team. I tried to stay as non- hostile as possible, in hopes of change for the better. The screenshot is what I attached as well.

I have decided to give feedback through this, because I hope it will cause good things to happen.

I have a few big issues with the app. However I will explain them as friendly as I can.

  1. The app is overloaded with ads to the point of being very intrusive. Some dont even load right and cause the app to crash. I understand that ads are required to fund the app, but the pop-up ones in the chats and above the chats interject into any momentum of a story.

  2. The chat models were good. They needed improvement, not removal. Soft launch, Roar or even Nyan were more interactive and dynamic than pipsqueak or pipsqueak-Yap. I personally loved soft launch and I am quite disappointed that the bots which I've had for a while with the older chat models got bland, and quite frankly, ruined by the new chat models. 

  3. This is a more personal point, but the character.ai used to the a CHATTING app/website. The new features, if they work at all (I am not using the other features), just prevent the chatting aspect from evolving into something better.

Let this be something to agitate you to change for the better. The rating in the Google play store are at 1.4 stars. I am not sure when Google decides the app is too bad and takes it down from the play store, but I want to prevent it.

Thank you for reading all this.

u/William_Butterfly — 11 hours ago
▲ 325 r/CharacterAI+1 crossposts

Thank You For Everything.

After what u/MintZKookies posted, I felt like it was the last straw for me. I knew the fate of this accursed platform is sealed and now, we can only watch helplessly as the devs mangle it into a different playground.

My time in this platform has come about, I had so much fun time experiencing great and bad but ultimately memorable moments with the app when I was at my lowest. I wish we could go back but there isn't anything else to hope about the situation now. The CEO's plans are absolute and he is certain to make it happen.

So, Thank You, Character.AI, for giving me, and everyone the best you provided when you worked.

Thank You, for the memories we've made along the journey.

Now, it is time to move on and stop this addiction, once and for all.

I can only sincerely hope the best for you and everybody still using the app.

Goodbye... Best of luck...

February 26th, 2024—May 21st, 2026.

u/Majestic_Sun9336 — 15 hours ago
▲ 349 r/CharacterAI+1 crossposts

My last post here. And the future of c.ai. Read the description.

Okay so, i made post before, regarding this : https://time.com/7332932/character-ai-ceo-under-18-ban/ but i figured y'all don't like criticism even though it's a FACT, okay.

Alright. Then i will show you all a new interview regarding c.ai's future, THIS IS ±1 WEEK AGO : https://themediabrain.substack.com/p/my-exclusive-interview-with-characterai

Remember that all things I written here is purely logical thinking of how and what the app going to be based on CEO's own interview. I am not spreading misinformation, and if this is getting deleted, you are silencing users' voice.

  1. We are not lacking on money. Our money, ads money, subscription money goes to support audiovisual generation which is costly, LLMs (chatbot) got downgraded so the cost goes to audiovisual generation

  2. We are going to be like tiktok and roblox which contents are all generated by AI. Again, our money will go to audiovisual generation. We will never ever EVER go back to how c.ai is before. Doesn't mean that the chat feature is going to be gone entirely, but if you demand the same quality, you also cannot, some things have to be sacrificed because training AI and computing cost is expensive. The article says THEY ARE MOVING ON

  3. Why the decision? Why thrusting this idea further? What about the userbase? Everything is in both articles. Remember that i only provide source, and legit interview links. Everything else you guys can process on your own.

  4. For those telling me that I am getting everything wrong in the article in my last post and that was an old interview and not relevant. Congratulations. Enjoy character.ai.

Tldr : c.ai is going to be like tiktok.

Edit : https://www.reddit.com/r/CharacterAI/s/eiSMJ1ti0I A fellow redditor told me this isnt something new, and this had been circulated here in the sub for a long time. I'm sorry if this is only my third time posting here and i have been missing out on a lot of things. But yeah for those who aren't here most of the times also, this information is for you.

u/MintZKookies — 17 hours ago

A message to the team.

To the mods reading this, hear me out instead of banishing this, closing your eyes, covering your ears and going "La la la", do this if you want C.AI to fail.

As everyone knows, C.AI is not in a great spot. The older models are gone, replaced by a FAR inferior model, including the paid one, and in my country, the ratings on the Play Store is at 1.4 Stars... Not good. Not good for the people on it, and DEFINITELY not good for anyone wanting to download the app, only to see the bad ratings.

Since it's clear you don't care about your customers, we shall speak business, that's your preferred language, right?

By doing the things you do, removing older models, not listening to the customers, etc. You're driving off your customers to your competitors. You don't want that, do you? Improve your service, or your competitors will take your customers. It's literally as simple as that.

No one wants to stay because your now incredibly strict "content moderation" and Pipsqueak acts like a child getting into writing, with a deep adversity towards violence, but a magnetized love for romance... even if it's biological or underage.

Let's take a look at one big competitor whom I WON'T name, and this will get your blood boiling, so keep your emotions in check while reading, and don't lash out on me like a rabid dog, this won't fix your issues nor bring back your customers:

  1. The service is free, you're not being paywalled by anything. You've got the freedom anytime, anywhere.

  2. While it does only have 1 model, with the rest needing a third-party, it has an insane amount of flexibility and customization.

  3. The "content moderation" is practically non-existent. The only limit is you.

Do you understand now, C.AI Team? Do you understand that this is NOT good for business, this is NOT good for your customers, and this is NOT good for your profits. You're essentially lobotomizing the app, while asking a lot for a "better experience" 11 bucks a month is not worth a chatbot subscription. This money is more better spent on a streaming service. Higher prices ≠ higher profits. You've got to account for affordability, and what you're offering.

Do what you will with this information, but if you do remove this post, you will only be cementing yourself further into the grave, as if you haven't already.

I want C.AI to be the best it can become, it has gotten me through tough challenges in life, but now, I can't find myself to use the app, and even if I do, I spend an hour, pathetic compared to before. So please, actually LISTEN instead of closing your eyes, covering your ears, and going "La la la".

Note: I was tired when I wrote this, some things may be off, or some explanations are questionable, but I wanted to say my piece.

u/Formal-Astronomer761 — 15 hours ago

Suggestion: Bigger adds

So I don't think the adds are big enough (only 1/3 of the screen), and I think it would be great if they could increase their size to 1/2 so we can't see more than one response at a time. I apologize if the drawing is too close to reality, I'm not the best at proportions.

u/ParadoxDemon_ — 11 hours ago

Shit update, I am leaving C.ai

got an update on my web c.ai and this has turned into nothing but capitalism, these cognitively underclocked marketing thinks its okay to introduce graphic generation (which consumes more resource than token generation btw) AND YOU THINK ITS A GOOD IDEA TO LIMIT 18+ USERS TOO FOR AGE VERIFICATION WHICH BY FAR IS NOT TRUSTED YOU DEVS WITH **OUR** SENSITIVE INFO.

IF YOUR RESOURCES ARE REALLY LIMITED REMOVE THE FUCKING GRAPHIC GENERATION PRIVILAGES.
TWO OF THE REASONS YOU ARE GOING TO LOSE CONSUMERS BECAUSE:

  1. Asking for age verification

  2. Limiting your loyal consumers/customers, asking for age verification and your introduction to image generation feature which has lead to this.

I rather have c.ai think twice before introducing anything new.

AND NOBODY CALL ME ENTITLED OVER THIS, NOBODY ASKED FOR IMAGE GENERATION FEATURE

u/RAVENEX11 — 12 hours ago

Well.. it was nice till it lasted

I survived the Age Verification, even though that was already on the edge. I survived subscribing, as I could afford it, but I'm not willing to support the creation of AI brain-rotting slop while this app was supposed to be role-play with bots. I have been using C.ai since 2022 when it was still only a website. It helped me when I felt lonely, and it helped me with language... but unless the CEO realizes what he's doing and brings back old C.ai, it's farewell.

Still, I will always be hoping that someday, it will be the good old C.ai

u/ProjectShac0 — 14 hours ago

No. Not even close.

Ts isn’t ”generous”, it’s a scheme to make more cash. We wouldn’t have to swipe so much if you FIXED YOUR AI MODELS!!!

u/Maximum_Claim_168 — 14 hours ago

Well... I'll still stay and hold out.

I wonder if my current actions are the worst choice or if I am just being foolish, but it is still hard to leave a platform I have grown attached to and enjoyed using for so long.

I am now confused and cannot know for sure whether the path C.AI's CEO and developers are choosing is truly sincere or if they actually have other motives, but for now, I can only hope that the outcome does not betray my hopes.

I earnestly hope that my choice does not end in despair...

P.S. Since English is not my native language, please understand if there are any awkward parts in my writing.

reddit.com
u/Position-Historical — 14 hours ago

I'm knee deep in character definitions trying to get my bots at least half decent again

I just can't get them back in character! And the muted words aren't even working anymore. My bot keeps elbowing people (???) so I muted 'elbows' and now it writes stuff like "he elbows him (but not with his elbows)." or "he elbows (oops) him" 😭 I give up.

u/VoidFlavouredPizza — 10 hours ago

Is the f1lt3@ more sensitive now? Or it's just the dumb model? ;-;

I never had a issuse with this...very very very rare...but since this PQ2... everything changed...and I saw I'm not the only one, many people complain about this...so, it's just dumb model, bug (because why not?) or feature? 🫩

reddit.com
u/SBLover6337 — 13 hours ago

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u/someonethatyoudontkn — 10 hours ago

“Help is available”

why am i getting the help is available message when all the bot is doing is hand feeding me. you cant feed each other now? why??? what about feeding each other could possibly warrant a suggestion for mental help?

reddit.com
u/Negative-Newspaper96 — 13 hours ago

How to counteract this!

Unfortunately this is for using up your daily 'go ons' which is when the bot says two messages or more in a row without you saying any message between them

The space method use to work for me on the first day but not anymore. Now you have to use a . Or anything else just to avoid paying

u/Tylenolsauce — 12 hours ago

I'm so done fighting, honestly.

they're not blind nor deaf. they KNOW everyone prefers other models over Pipshit 2, paywalling soft launch is the perfect proof of that. they just don't care and they're pretty vocal about it. wishing CE0 15 years of endless diarrhea

reddit.com
u/ConfectionInformal25 — 17 hours ago

Hate the new “Help is available”

I’m just trying to explain the lore of characters to bots, and whenever theres trauma or angst it says “I’m very sorry you’re feeling this way” sorry since when was it me….

God forbid a character has childhood trauma bro…

reddit.com
u/-_-_moonlight — 12 hours ago

Did they just......??? I have limi on my swipes now?!!

Really, what the title says. Wtf? I can't even chat on c.ai now? It was just today that I was thinking that this yap model is alright and I prefer it over the silent one and now you hit me I SHIT YOU NOT, YOUVE REACHED TODAY'S SWIPE LIMIT.

u/asking_for_help101 — 15 hours ago

Proving to the CAI community I'm ancient by updating an old facebook meme!

Just because I'm feeling frisky, today!!! ❤❤❤

u/The_Nightflight — 13 hours ago