
HMRC can’t confirm my identity for first time tax refund
As the title suggests, they are unable to confirm my identity. Last year I got a part time job (first job) and just got the tax rebate letter saying I’m owed just over £100. However because this is my first time doing this I had to just make a One Login. I do the identity check with my provisional driving license as I do not have a proper one and I didn’t have my passport with me at that moment. And then I’m shown this. And unfortunately it’s a Friday evening so I can’t call them up until next week. I don’t have a credit card as I’m only 20, (planning to get one in near future) so I’m wondering if that has something to do with it? As I’m not in many other systems? Sorry if this is a dumb question I’m just not entirely sure what the best next step is.