r/DealershipLife

So frustrated... Me and my wife went to Burleson Honda to try and buy her a used 2024 Accord. We had $7200 as a down payment and a pre approval from a local credit union with an interest rate of 5.62%. Test drove the car and then asked to talk about financing. We didn't tell them how much cash we had to put down or that we had a pre-approval from a credit union that they partner with. We asked for an out the door price and they brought a sheet with a breakdown shown below. We asked about warranty information. We visited another dealership with a similar Accord that had a better warranty. The one we looked at previously was Certified Pre Owned. We were told the one at Burleson Honda was Certified Pre Owned however they are not selling it as certified pre owned.. I asked the salesman to either bring the dealer services fee to $750 or sell the car to us with the certified pre owned warranty. We didn't think either of these were huge asks.. They said they would drop the dealer services fee to $750. The numbers all added up... That's when we told them how much our down payment was and that we had a pre approval from a local credit union. We asked the salesman for a buyers order form. He walks back to finance and after a few minutes returns with a gentleman who wants to speak to us on finances behalf. He was trying to pressure us to run our credit so we can finance through the dealership. I asked what the difference is if we get the loan through our credit union vs running our credit again and going through them. He pretty much said that he won't sell the car to us if we don't let them run our credit or finance through them. When I asked for the reason he said the car was priced very competitively and they wouldn't make any money if we didn't finance through them. His attitude and demeanor was extremely off-putting. We said no, got up and walked out. Below is a pricing breakdown they gave us. Can someone tell me if this is normal or how we should proceed? Can someone tell me why they wouldn't sell the car as certified pre owned if it's gone through the inspection process? We are looking for another car somewhere else but we are blown away that a dealership didn't want to make a sale..

MARKET VALUE SELLING PRICE - 31995

DISCOUNT - 3000

ADJUSTED PRICE - 28995

DEALER SERVICES - 1302

TOTAL PURCHASE - 30297

DOC FEE - 225

TAX - 1,893.56

NON-TAX FEES - 191.37

BALANCE - 32606.93

Hey everyone! I'm u/CarSalesSavvy, a founding moderator of r/DealershipLife NADA graduate with over 2 decades of Car dealership experience willing to help and learn in any way I can.

This is our new home for all things related to DealershipLife. We're excited to have you join us!

What to Post
Post anything that you think the community would find interesting, helpful, or inspiring. Feel free to share your thoughts, photos, or questions about Car Dealership operations, Car deals,Service department and F&I.

Community Vibe
We're all about being friendly, constructive, and inclusive. Let's build a space where everyone feels comfortable sharing and connecting.

How to Get Started

1. Introduce yourself in the comments below.
2. Post something today! Even a simple question can spark a great conversation.
3. If you know someone who would love this community, invite them to join.
4. Interested in helping out? We're always looking for new moderators, so feel free to reach out to me to apply.

Thanks for being part of the very first wave. Together, let's make r/DealershipLife amazing.

Are you taking care of the customer in front of you ?

Are you listening to their request and desires?

Are you paying attention to their wants and needs?

Are you really whiling to go above and beyond to help them get into the vehicle they want and need?

Unfortunately for a lot of car buyers this is not their reality, they are met by people who happen to work at a car dealership in a sales department without any work ethics and a lack for people skills. Selling cars is easy when one does the right things. In my opinion you need to meet customer where they are in the buying process and proceed with genuinely care and most importantly LISTEN!!!!!!!!

Good Luck everyone!!!!!!

I have inadvertently discovered pay plan details that I wish I knew from the start. This did not bother me at first because I was desperate for a job. Its been months and this is eating at me. Seems like a huge red flag for me. I feel like I need to find a different dealership, but I have been selling more than I ever have and making good $.

What would you do?

Car dealerships parts managers how are you keeping track of your first time fill rate at your store?