r/FixMyInstagram

Hey everyone, how's it going? Obviously, I'm posting here because my Instagram is suspended too. I panicked at first, especially after reading up on it and seeing that a lot of you are getting falsely flagged for some really horrible stuff. Luckily, when I checked with their chat, it told me mine was just a case of impersonation, and that they locked both the fake account and my original one just to comply with community guidelines.

But here’s the catch: I was basically forced to pay for Meta Verified just to talk to a real human being. It’s total bs that they rely on an AI that doesn’t solve a thing, locking human contact behind a paywall—when the whole point of Facebook and Instagram was supposed to be about connecting people. Guess that goes out the window the second you actually need help, because they honestly couldn't care less.

The real nightmare started when I filed my claim. Whenever I try to pass the second verification step (uploading my ID), it constantly glitches out. It either throws an 'Error, try again later' message, or it looks like it went through only to get rejected two minutes later. It's so exhausting that I’ve honestly felt like giving up. I submitted a ticket, they received it, but did absolutely nothing and just linked me to a dead page. I opened a second ticket on October 2nd, and it’s still just sitting there as 'received.' It feels like the more I try to get their attention, the more they ghost me. Support is completely useless.

I’m at a total loss here. Every time I follow up, they tell me not to open a new ticket because it’ll just delay things further. I keep getting automated messages saying no human reps are available. Meanwhile, the ID upload issue is still broken. They told me to try via browser, incognito mode, desktop, the app, mobile data, Wi-Fi... I’ve literally tried every single workaround they threw at me, and it’s clearly a bug on their end. Even their own AI admitted their system is glitching, but I’m still stuck without answers.

I’m so incredibly frustrated. This is an account I've had for over 10 years, and I can't get a straight answer. The only silver lining is that they only banned my Instagram; all my other accounts under my name and same handle are perfectly fine, which is a good sign. Still, getting total radio silence on my IG is driving me crazy. The days are ticking by, which means a higher chance of losing the account for good, and I’m getting zero help or updates

HI GUYS! I POSTED ABOUT MY SELFIE FREEZED PROBLEM AND I'VE BEEN SUSPENDED SINCE LAST NIGHT AND IF YOU'RE FACING THE SAME PROBLEM AND COULDN'T SUBMIT YOUR FACE THROUGH INSTAGRAM APP, IM NOT SUGGESTING YOU TO KEEP DELETING OR INSTALLING THE APP.

TRY THIS.. I DOWNLOADED THEIR APP CALLED “THREADS” AND I TRIED OPENING MY ACCOUNT THERE EVEN THOUGH I'M NOT USING THREADS... EVEN IF YOU DON'T HAVE THREADS ACCOUNT JUST DO THIS

LOGIN YOUR SUSPENDED ACCOUNT AND WHEN YOU GOT IT, TRY YOUR SELFIE VIDEO THERE CAUSE IT HAS AN OPTION WHETHER ID OR VIDEO SELFIE.

SINCE I TRIED MY ID AND THEY REJECTED IT FROM INSTAGRAM APP, I DID MY SELFIE VIDEO AND AFTER THAT, WITHIN A MINUTE THEY WILL BRING YOUR ACCOUNT BACK. 🥹 JUST SHARING MY EXPERIENCING!

HI GUYS! I POSTED ABOUT MY SELFIE FREEZED PROBLEM AND I'VE BEEN SUSPENDED SINCE LAST NIGHT AND IF YOU'RE FACING THE SAME PROBLEM AND COULDN'T SUBMIT YOUR FACE THROUGH INSTAGRAM APP, IM NOT SUGGESTING YOU TO KEEP DELETING OR INSTALLING THE APP.

TRY THIS.. I DOWNLOADED THEIR APP CALLED “THREADS” AND I TRIED OPENING MY ACCOUNT THERE EVEN THOUGH I'M NOT USING THREADS... EVEN IF YOU DON'T HAVE THREADS ACCOUNT JUST DO THIS

LOGIN YOUR SUSPENDED ACCOUNT AND WHEN YOU GOT IT, TRY YOUR SELFIE VIDEO THERE CAUSE IT HAS AN OPTION WHETHER ID OR VIDEO SELFIE.

SINCE I TRIED MY ID AND THEY REJECTED IT FROM INSTAGRAM APP, I DID MY SELFIE VIDEO AND AFTER THAT, WITHIN A MINUTE THEY WILL BRING YOUR ACCOUNT BACK. 🥹 JUST SHARING MY EXPERIENCING!

My instagram was recently suspended, and the reason given was sickening (certain kind of "exploitation"). I am outraged, and I don't even know if I want to appeal the decision, since it would mean having to give my name and other info. I don't trust META at this point, and wouldn't want my info in their systems associated with this sick "exploitation" topic. My instagram was over 10 years old and was private from day 1. I never once posted anything on my account, and I never sent any DMs to anyone. I only ever commented on stories in other accounts (mostly news stories). I never followed any sexually-themed accounts or inappropriate content. What I lost in the suspension is years of accounts that I've been following for news and other local content, in addition to friends and family contacts that I would keep up to date on via instagram. So I haven't lost any photos or posts, as some of you have. Nevertheless, I feel a great loss of connection. I am trying to figure out how or why this happened. The only explanations I can come up with are:

1. some people didn't like my comments on news stories and sent mass false reports about my profile. I don't want to get political here, but I think this should be mentioned for the record in case it has happened to others; some of my last comments on news stories were about Israel, and many people apparently didn't like what I commented. I even got a warning from instagram that said something like "many people have reported this comment. do you want to delete it?" And I didn't delete it. Some of my comments had thousands of likes and many responses, with many in agreement and many angry about what I said. Even though I'm American, I was accused of being a "bot from Qatar" by pro-Israel people. I thought it was ridiculous. I could imagine people who didn't like my opinion somehow mass reporting me falsely of a heinous offense, which might have triggered AI moderation. But why would it suspend based on unfounded and malicious accusations and no evidence?
2. I was hacked.

I am leaning towards explanation #2. I downloaded my instagram info, and below (see what I pasted at the bottom of this post) is what I saw under login activity 3 times listed about an hour before my suspension. Is this indication of a hacker? I don't understand what user agent "C++/THttpClient" refers to. This is such an awful situation because even a mere accusation related to this (even if it's totally false) is reputation-damaging. I can't even mention this to friends, since they might suspect that there is something to it. "I was hacked" seems like a made-up excuse, but in this case I think I must have been. Any thoughts on how to proceed or what to do to protect myself?

I have been literally heartbroken and have been battling meta for 43 days. My 3 daughters parent ran wrestling Instagram got permanently disabled because it didn’t follow the “community standards.”

This Instagram was my girls wrestling resume, and basically a diary of their wrestling journey. We have made so many connections from all over the world, over the years. They had 10k followers. They legit work so hard…. and overnight it was all just gone.

I bought meta and have been bothering them trying to get a human on the phone. Finally yesterday, I got to talk to someone, only for them to say “we can’t help you.”
The only thing posted on the instagram was legit wrestling content. They gave no warning. No explanation.

We tried to make a new one and it immediately got shut down because of facial recognition.
We did nothing wrong.

There are videos from my daughter’s club, that they are in. That hasn’t been shut down. Her friends have videos of them in, (the same videos from their profile) and they aren’t shut down. Why can other people post videos of my children, but I can’t?! That is what is so wild to me.

I just need help. I’m at my wits end. Is there anyone that can help?!

My Instagram account is hacked and I can no longer get in, if anyone knows how to contact Meta or Instagram, please let me know

Hey guys 👋🏼

So my Instagram account was disabled since May and I just got a email saying I am now back on instagram and the activity on it does follow the rules etc.

POV lost it initially due to account integrity.

But I can’t seem to log back in for some reason.

I offloaded the app and cleared cache and still can’t log in.
It gives me the “Unable to log in” error

Please anyone know anything it would be appreciated🙏🏼

The truth is they are training their ai using us. It’s sad af! But what can do