Meta is supposed to be the mecca of human connection, yet they put a useless AI in charge that ruins everything.
Hey everyone, how's it going? Obviously, I'm posting here because my Instagram is suspended too. I panicked at first, especially after reading up on it and seeing that a lot of you are getting falsely flagged for some really horrible stuff. Luckily, when I checked with their chat, it told me mine was just a case of impersonation, and that they locked both the fake account and my original one just to comply with community guidelines.
But here’s the catch: I was basically forced to pay for Meta Verified just to talk to a real human being. It’s total bs that they rely on an AI that doesn’t solve a thing, locking human contact behind a paywall—when the whole point of Facebook and Instagram was supposed to be about connecting people. Guess that goes out the window the second you actually need help, because they honestly couldn't care less.
The real nightmare started when I filed my claim. Whenever I try to pass the second verification step (uploading my ID), it constantly glitches out. It either throws an 'Error, try again later' message, or it looks like it went through only to get rejected two minutes later. It's so exhausting that I’ve honestly felt like giving up. I submitted a ticket, they received it, but did absolutely nothing and just linked me to a dead page. I opened a second ticket on October 2nd, and it’s still just sitting there as 'received.' It feels like the more I try to get their attention, the more they ghost me. Support is completely useless.
I’m at a total loss here. Every time I follow up, they tell me not to open a new ticket because it’ll just delay things further. I keep getting automated messages saying no human reps are available. Meanwhile, the ID upload issue is still broken. They told me to try via browser, incognito mode, desktop, the app, mobile data, Wi-Fi... I’ve literally tried every single workaround they threw at me, and it’s clearly a bug on their end. Even their own AI admitted their system is glitching, but I’m still stuck without answers.
I’m so incredibly frustrated. This is an account I've had for over 10 years, and I can't get a straight answer. The only silver lining is that they only banned my Instagram; all my other accounts under my name and same handle are perfectly fine, which is a good sign. Still, getting total radio silence on my IG is driving me crazy. The days are ticking by, which means a higher chance of losing the account for good, and I’m getting zero help or updates