r/FoundCanadians

Service Canada says IRCC could not verify my e-citizenship certificate for SIN application - has anyone else seen this?

I am wondering whether anyone else has run into this.

I was recently approved for proof of citizenship and received my electronic citizenship certificate. (G2, actual certified birth certificates for everyone in my chain not copies of, pretty straightforward application)

I then applied online for a first-time SIN using the e-certificate as my primary identity document and my passport as secondary ID.

Service Canada came back and said the primary document was not acceptable. When I called, the agent put me on hold, then said they verify information with IRCC and that IRCC could not verify the certificate based on what had been provided. I was told to contact IRCC directly, since they are now in control of my situation.

I have already submitted an IRCC web form and also reached out through the email thread of the officer who contacted me shortly before approval.

I want to be clear that I have not received any surrender letter or anything like that. This is just a verification problem between Service Canada and IRCC as far as I can tell.

Has anyone else seen this happen with a newly issued e-citizenship certificate, especially in connection with a first SIN application? If so, how was it resolved?

Feeling extremely disheartened today, a day after Canada Day.


4PM EDT update:

Just got off phone with IRCC agent using this helpful phone menu grid.

He confirmed there is NOT a problem with my previously approved Proof application and I am still approved, and I did NOT receive a surrender letter.

He did not know what the issue is with the e-certificate, but advised to do what I'd already done earlier today which is to send a webform with full details.

So that's all I have for now. I wished the phone rep a belated Happy Canada Day before we hung up.

Still a little frustrating, but hopeful this can be resolved somewhat soon.

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u/pile_drive_me — 4 days ago
▲ 207 r/FoundCanadians+14 crossposts

Hi y'all I made a free benefits tool for Canadians and newcomers. 2 minutes of questions and you'll find out what you're eligible for. Your current benefits might unlock other benefits so worth checking. MyEligible.ca (no third party, no sign in). Made this in my spare time.

I hope this is helpful for many. myeligible.ca

u/noTextOnly — 4 days ago

Perhaps this will become a trend

Another poster came up with this idea several months ago, and posted their 150th birthday cake for their Gen Zero ancestor, and I thought it was such a great idea I am now doing the same.

Since Canada Day was yesterday, and her birthday is July 4th (145 years), here is a Canadian-themed ice cream cake to honor her, and thank her for this opportunity. I'm so sorry never to have met her.

The original poster, and their beautiful cake:

https://www.reddit.com/r/FoundCanadians/comments/1rk0on5/150th_birthday_of_my_gen0_this_week/

My cake:

A white-frosted ice cream cake with a red maple leaf and the name \"Lolita\" and \"145\" on top. It will be delicious.

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u/ExitUsual6294 — 3 days ago

Nonprofit compliance trainings and resources?

Hi everyone, I’m in the early stages of working towards relocating. I have built my career working in U.S. nonprofit fundraising and naturally want to continue on this path.

I’m broadly aware of the differences in the two systems but would be interested in doing a course or certificate program to make sure I’m fully prepared to be a compliant fundraising professional and a better candidate in my career search. Does anyone have recommendations on courses/resources to look into? Thanks!

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u/boobahbo — 4 days ago

Canada Day Plans, realized

With so much delay and the Surrender Situation, what are you doing to celebrate Canada Day?

I had an idea of what I wanted my Canada Day to look like (being IN Canada as a Certificate holding Canadian, for one) but as I approach my one year wait anniversary I realized that wasn't happening.

I had even hoped to just go to Windsor and have a poutine. But that's not happening, either.

Right now the best I can do is wear a pro-Canadian t-shirt and bracelet and sing O Canada and cry as I eat the last of my black forest Whippets from our last crossing. Maybe watch Fly Away Home.

Anyone else scale back? (Or up?) Looking for ideas stateside to add to my day to make it as Canadian as possible.

Edit: A fun format could be what you're -Eating -Reading -Listening to

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u/Nature_Hannah — 5 days ago

Share Your Canadian Holiday Reading/Viewing!

I was trading reading lists with someone in another thread and decided it's time to check in to see what you all have been reading, or plan to read over this weekend. Or the summer.

Audio or physical book (or movie/TV series binging) , what are you reading or watching?

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u/Nature_Hannah — 5 days ago

AC habits

With all the recent discussions about AC use in the US vs Europ, it got me wondering where Canada stands in this.

I am sensitive to cold drafts and I suffer in summer in the US.

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u/Humble_Taro_6816 — 7 days ago

Buying a house in Canada

Has anyone actually bought a house in Canada? What is the process like, and are there any "gotchas" esp for newly found citizens

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u/pile_drive_me — 13 days ago

Good morning from Canada

Monday morning, I crossed the International Bridge at Sault Ste. Marie for the first time as a Found Canadian. I just wanted to share a few anecdotes with everyone from the two days I've spent here before I head back to Michigan this afternoon.

I came over with my best friend, and we're here to explore some of the areas where my ancestors lived. I used a maternal great great grandfather on my application, and he lived on St. Joseph Island along with my American-born great grandfather. That was the initial focus of my trip.

On Monday, our first stop was the tourism information centre near the International Bridge. It was fun to browse some souvenirs and chat with the staff. I got some recommendations for next week's return trip for Canada Day, which was very helpful. My status as a dual citizen came up in conversation, and I was congratulated and welcomed. That felt nice. It was certainly warmer than the usual reception at CBSA.

The next stop was the Service Canada office. I had an appointment to drop off the paperwork for my Canadian passport. That was my first introduction to the mundane side of Canadian life, the government bureaucracy in action. Given all of the recent news, I was suddenly nervous about this appointment, one that would have been a mere formality before. When I checked in, I was asked if I needed to get a SIN processed in addition to my passport, which was a nice efficient touch. I declined because I had already done that online. After I was called up to a desk for the appointment, the clerk scanned the various documents into the computer, scanned the barcodes from my IDs and citizenship certificate, and everything validated. She processed my payment and then told me that my passport should be issued in 10 business days and shipped to my home. She asked at the very end if I had Canadian parents and was just now getting around to getting citizenship and a passport. When I answered that my claim came from a few more generations back, she was intrigued and warmly congratulated me.

The rest of these couple of days have been a mix of playing tourist and just soaking in some everyday things. We saw boats lock through the canal on the Canadian side and hiked the island a bit there. We visited St. Joseph Island where my ancestors lived and found the graves of the one set buried there. We were in Bath & Body Works in the mall here because my friend wanted to things while he was close enough to one of their stores. When he tried to pay and use the barcode for their rewards program, the cashier called him out as an American. I almost said, "well, he is" with a friendly smile to distance myself slightly. Harvey's website wouldn't accept a ZIP code for my debit card, so I couldn't order ahead online.

All in all, I've felt perfectly at home here in a way that I can't say I have in past trips. It was a trip here back in February for a hockey game where the topic of dual citizenship came up. Something felt different that evening signing "O Canada" on Canadian soil, and now I can put a finger on that feeling. It's pride. I'm proud of my heritage and very happy that Canada was willing to claim me back.

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u/RepresentativeIce244 — 12 days ago