GA: Bodewell Tech bricked my working GE Monogram fridge during repair. Bodewell wants $10k for new one, Assurant offering $6.4k. What can I do?
Location: Georgia, US.
I'm trying to figure out who I should actually be going after here: Bodewell/GE or Assurant.
I have a GE Monogram fridge. Cooling was working completely fine, but the fan was getting noisy. I filed a claim under my extended warranty with Assurant (paid $992.98 for coverage through July 2028).
They sent out a Bodewell technician.
The tech decided to swap the main control board. While he was working on it, there was a huge spark. I asked if he was alright, and he said there was still load on the board. The new board didn’t work, so he went to put my original board back in, and then he straight up told me he broke a component on it.
On top of that, he said he caused unrepairable electrical damage inside the cabinet insulation. Then he packed up his stuff and left me with a completely dead fridge. I asked him to put all of this in his service report, but I haven't received anything.
Now both companies are giving me the runaround:
Bodewell/GE quoted me $10,240 for a replacement, completely out of pocket. They claimed my warranty was expired, which is dead wrong since I have the paperwork showing coverage through 2028.
Assurant previously offered a $7,000 buyout while we were waiting on parts. Now, after their tech bricked the unit, they emailed a $6,400 store replacement card, claiming the contract is fulfilled and done.
They’re completely ignoring my written complaint about the tech damaging the fridge and refusing to refund my warranty premium.
I get that warranty contracts have depreciation payouts for normal failures, but this wasn't a standard breakdown. Their tech actively destroyed my working appliance.
What are my options?
Does warranty depreciation even apply here?Can they hide behind a contract cap when the loss was caused by direct property damage by their tech?
What evidence should I secure right now*before anyone hauls this fridge away?
I appreciate any insight.