r/GateAgents

Got my first passenger complaint today lol and I’m probably overthinking it 😭

Basically, a high-tier frequent flyer complained that I was on my phone ( I was literally checking the code we get to sign in for some things on the portal of the company) it was super dead(, was rude to him, and didn’t acknowledge his status. I remember exactly who it was because the interaction was a little weird. I asked for his final destination and what he told me didn’t match what I was seeing in the system, so I asked a couple questions just to make sure his bag was going to the right place. He seemed annoyed even though I was genuinely just trying to help. He complained because he is being petty.

My manager talked to me about it today. The conversation was pretty chill, I didn’t have to sign anything, and she basically just reminded me to step away from the counter if I need to check my phone. She did say she was going to document the conversation in my Journey/profile though.
For other gate agents, is this pretty normal when you get a passenger complaint? Should I be worried about it being documented or am I just overthinking it? 😅

Hello! I got a CJO from an airline this past summer for a part time gate agent position. Initially they were shooting for training starting during the summer. Unfortunately it got pushed back another 6 months. I work in a school and was planning to quit my job before school started to effectively work full time for the probation period. Given their pushback on training, I am now at a crossroads of possibly quitting halfway through the school year to start this gate agent job. I wanted to get some thoughts and advice from current gate agents on pros and cons of the job to make my decision wisely. I’m aware of a few but wanted to hear from some of you firsthand! Feel free to share any thoughts or advice. TIA!