I’m so frustrated… did I get the only defective Inito reader on the planet?
I just got the Inito reader for my iPhone 14 on June 28. Today is CD6. I wake up, ready to take my baseline test, follow all the instructions to the letter, and once I get to step 5 where I insert the test, nothing happens. I hit the troubleshoot button and it just tells me “there’s an unexpected issue/small hiccup with my test” and they’d get back to me within 24-48 hours. That’s obviously past CD6 then. I looked this up on google and Reddit in so many different ways and it seems this has never happened to a single other person. I tried another test strip, deleting the app and redownloading, attempted to disconnect and reconnect the device, nothing works. There is no light whatever on the device when I insert the strip. Is there supposed to be? Who knows, I only assume so since the troubleshooting screen asks if it’s red or green. It’s nothing.
I’m so frustrated. I’m thinking of ordering a new one on Amazon but it won’t be here for 2 days, so I wouldn’t get to use it for the first time until CD9. By then it’s too late I assume for my baseline test.
I’m so annoyed I was crying about this damn device at 8am on Sunday morning. I spent so much money on this and wanted it to work out this month and now I feel let down and defeated 6 days in to this cycle.