r/Kalshi

To lose it all, from 13k back to 9.6k in one week, math never lies😭guessing head or tail is always 50/50 in the long run😅

Hello, I need help with correcting an outcome that was resolved incorrectly. Now before judging or ignoring, please actually read the situation below.

For the crypto market "XRP price at Aug 17, 2026 at 7pm EDT" I chose Yes (Up) for $0.99991 (see 1st image). The final outcome was $0.9999.

I was unsure regarding the number of decimal places that is used for consideration for resolution of this market. So before engaging in something I don't know, 2 weeks ago I asked about it just to make sure. And I was told by Kalshi/Kalshi AI customer service that up to 4 decimal places are used for contract pricing, settlement values, price fields, expiration value - everything is considered up to 4 decimal places (See 2nd image).

Fast forward to the XRP Aug 17, 2026 at 7pm EDT market, the situation came up. However, as you can see in the 1st image, it was resolved as No.

I contacted customer service for assistance with this, and in the 3rd image, his statements even agree with me. What he said and even the screenshot (4th image) he provided further confirmed that a) The market resolved as Up (Yes) and b) The market resolves based off 4 decimal places for the settlement value and the price to beat, just like I was told by the AI customer service representative. My response to that was met with a seemingly automated response with no resolution. I thought maybe he was busy, so I patiently waited for a day for a response back. However, the chat just ended abruptly.

I understand these markets are automated, but even computers can make mistakes. I have emailed them in the past but it just leads to AI responses (even when asking for human assistance), and it just gets ignored. Customer service representatives treat you like you're always wrong and never attempt to listen to or look at what the problem actually is. I'm always respectful to them and have never been belligerent, cursed anyone out, or anything of thatsort, so I don't understand why they will not fix the issue. I don't think I've done anything wrong. If it was a negligible amount of money I would probably just forget it and let it go. But this is $450+. Have any of you successfully been able to get an incorrect outcome rectified? What can I do to get this issue resolved? Please help!

It’s been a minute since I posted in this community but I am still around, I’ve upgraded my bot a lot since the last time I posted about it and I’m going to admit that It’s been a stressful duration 😂😂. The strategy I use right now is buying at around 67¢-75¢ when market meets my personal requirements and it works perfectly (ofc I get a few losses) but building a fat bankroll with this strategy takes a lil longer. I’ve been analyzing a lot and noticed that buying when the price is cheap pays out way more when the price rises but! It’s a gamble because the price sometimes doesn’t reverse and not every 15 minute session has a panic moment. I see a lot of people buying cheap and losing betting on the market to panic or dip and my biggest obstacle is figuring out the perfect conditions for this strategy (buying cheap and take profits when price jumps) without taking a lot of losses like the other guys. If anyone is willing to help me figure this out I’m more than welcome to help you out with any problems you are facing that I may have already figured out. I will also send you a copy of my bot files for you to build on top of (I’m not stingy 😭 we all tryna have a come up).

First, give my live 15 mins btc market last traded price chart!! It’s just completely disappeared in btc 15 mins market.

Second, it’s good that you added the return percentage. So now where is the cost of my position? I need to hand calculate them now by multiplying my shares and average cost? Also, return percentage and the actual live return number, you can only see one of them on my position page, why can’t show both of them like you used to do?? so funny lol.

Third, after I sold part of my position but not completely close it, I can’t see my true P&L anymore, only the past payout amount. I want to see it ALL, the both unrealized return and realized return. Not just the past payout. Let’s be clear, I want my total cost, average cost, return percentage, unrealized return amount and percentage, realized return, all in one clear page like your old UI did.

Fourth, I want to directly to see the last traded price chart from my position page, not clicking into the event and check those spreads one by one. Why do you choose the most inconvenient way to show useful information?

From 25 dollars into over 5800 in a little over 3 days