r/Mailbox_org

having some small outages once in a while is usually not a big deal, but in the last few weeks, it has really gotten out of control. More issues in a single month than all my other services combined over the last few years is really not something I expect from a provider like Mailbox.

For me, it’s especially frustrating after the recent price hike and the lack of any new updates or features in the last few months. I’m really wondering what Mailbox is doing nowadays.

Heyhey,

hat hier noch jemand meeeeega lange response Zeiten mit dem Server ?

Mailbox Server Status Seite zeigt keine Probleme an.

I signed up last night for light plan.

During signup it asked for my name. I notice a note on the side saying "This doesn't need to be your real name click here to learn more"

I click there and it is 404 / nothing.

So I use "Admin Account" as my first and last names.

Go to pay with credit card (12 euro). It doesn't ask for my name or billing address. Only card number, expiry and security code. My banks regular verification thing pops up. I choose to verify in the bank app instead of SMS. Then on the payment flow in mailbox my banks verification thing say "error please try again later". However in the app it seems fine. I select "yes" to approve the payment and it says it was successful.

Now it's 12 hours later. I am trying to see whether the interface received payment or not and i'm finding this interface really confusing.

Just a simple receipt or confirmation email is all I need. I see neither. In this case then I would expect to see an invoice invoicing me for the payment under the invoices section. However there is nothing there.

"Contract" says I am on trial.

"Change plan" says I am currently on the light 1 euro plan. Contract end date next month.

"Payment" comes up with options to pay 12 euros.

"Invoices" - "Currently no invoices exist".

My bank shows no payment made but this is often delayed for days anyway.

I would have expected either an invoice or a receipt. As I am writing this though I am wondering if there is no invoice because it still sees me as on trial plan?

Also noticing in this subreddit quite a few posts about unreliability and poor experiences that I didn't see before. Can people share whether their experience has been good or not.

Hotmail / Live recently started sending me emails about "Age Verification" so I am jumping ship. It was a minimally used account anyway. More of a secondary account for where you need to provide backup eails for github, proton etc. However I do use custom email in Proton and was also looking to evaluate alternatives should I need to switch one day.

Still confused about the name not needing to be a real name yet are they matching this to your card information? That's the only reason I can think of for my payment issue.

Can’t access neither webmail nor the mailbox w/ Apple Mail. Anybody else experiencing this?