r/Mailbox_org

I just moved over to mailbox.org yesterday, and set up 2FA with my phone and a backup on my security key. But trying to login today on the actual website, using either of the codes when prompted gives me an "Invalid authenticator code" error. I can't even access the support because it asks me to login to do so.

As a long-term user and almost advertiser of Mailbox.org as I've convinced many people to join the service, it's painful to have to come here to share my experience.

I use Mailbox.org to manage my professional custom email address in the health sector. I chose the service for its privacy, and despite its clankiness.

Was using the service without any issues, then suddenly I stopped receiving professional emails, including very important client emails. I only became aware when clients contacted me to let me know, then I tried to email myself and got an error as reply. I then identified that I was not receiving any email for 3 days in both my custom email and the Mailbox email. Therefore, the problem was not the custom email..

Without any contact from Mailbox team, I contacted support as I believed that there was some misconfiguration. No reply for another 48 hours, so I moved my custom domain elsewhere to avoid further damage.

Only after days I received an email from Mailbox:

"Hello,

thank you for your message.

We have determined that you are in violation of our Terms of Use because fraudulent emails are being sent from your account. For this reason, we have now blocked your account."

Absolutely nothing else, no information about reported fraudulent activities or emails. I've checked my outbox and sent emails and didn't see any evidence of fraudulent emails.

Emailed them back twice and haven't heard back after 10 days.

I have a paid service and zero support. What's worse, unilateral decision to block/cancel my professional account without any previous alert or contact, and without any further replies to explain the reasons.

Feom this point, I can only recommend people to stay away from Mailbox.org, particularly if you use it for business and need a reliable service.

Absolutely awful, have never experienced such a non-existent support in my life for a paid service, and such neglect for a service that is supposed to offer reliability.

My strong recommendation to everyone is to stay away and look for a reliable service elsewhere, with support.

After Mailbox took my money and disappeared without providing a professional service, I also worry because I now feel that I have to move my personal emails from Mailbox as well as I have no confidence that the service will continue as they have demonstrated that they can just "decide" to cancel my account without any criteria.

It is possible to sync my notes on Joplin using the cloud storage?

Hello Users, over the last few months I've been observing some posts coming through that sounded less than what is expected from an email service. I also noticed Mailbox is also offering online tools like office. At this point I'm still thinking about if I should remain with Proton(Ult.) or shifting my major domain ( and another one) to MB. Is anyone able to give an honest report how it is performing? TIA

Support is super slow and unhelpful and their calDAV server is not RFC compliant. I mean this is literally their only business: mail and calendar. But they can’t even implement the standard and are unwilling to help. Definitely not recommending them.