▲ 19 r/MyHeritage
PSA for anyone still waiting for their MyHeritage WGS CRAM file:
Leaving a 1-star Trustpilot review seems to get their attention much faster than normal support.
MyHeritage promised CRAM downloads for WGS users in 2026, but we still only have the limited CSV/TXT export, which is not the full WGS data.
I’ve now sent a formal GDPR Article 15 request to "dpo@myheritage.com" and "privacy@myheritage.com" asking for my complete genetic data, including CRAM/BAM/FASTQ or equivalent. They have one month to respond.
If you’re in the same situation: document everything, contact them formally, and apparently Trustpilot helps put some pressure on them.
I’ll update if I finally get the CRAM.
u/Rqttus — 7 days ago