r/Perplexity

I’ve had a Perplexity Pro account for about a year. In all that time, I never once ran out of credits. To be honest, I wasn’t even aware there was a credit limit. Then suddenly last week, I made a query and got a message saying, “Out of credits. Upgrade to Max.” I cooled my jets for a couple of days and didn’t make any queries until my monthly refresh. Five days later and I’m back to “Out of credits. Upgrade to Max.” What gives? Did they change the usage policy? My usage hasn’t changed, but now I keep getting hammered to upgrade.

I’m a Perplexity Pro subscriber and I’ve been locked out of my account for the last 3 days because of forced phone verification.

The problem is that I never receive the SMS verification code, so I literally cannot log in. I already contacted support multiple times and they keep saying they will help/escalate the issue, but nothing actually happens and nobody resolves it.

Has anyone else had this issue recently? Any way to get an actual response from support?

You guys got from me my full name and address due to payment information, my credit card subscription, and I have explicitly put on 2FA - you are fucking forcing me to now give you a mobile number that I do not have by choice. Fuck you! I can't! And now I have to unsubscribe because you won't let me use your service anymore.