r/PetSmartGroomers

So confused

So, I got in trouble. Why? I had a puppy come in and I bathed said puppy. Puppy was 5 months old. PP wanted a luxury with earthbath. Okay, did that. Used the blueberry facial like with all luxuries. Dog wasn’t showing any signs of not doing well.

Today I get called into the office. Puppy went to the vet due to eye irritation. On meds for a week. Manager is blaming me for using the blueberry facial. I used eye wash before and after.

I’m at fault because apparently we’re just supposed to use the Tearless Shampoo on puppies and no blueberry facial, which I was never told, and I didn’t use a puppy shampoo, which we do not order or have any of.

Is it just me or is that bs? Pup was fine throughout the groom and didn’t show any signs of eye issues.

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u/PatheticPidgey — 1 day ago

Checking in

Is each bather groomer supposed to check in their dogs only every time or is it ok if someone who is not busy to check in a dog for you if you are working with a dog in the table or giving a bath?

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u/Fit_Peach- — 1 day ago