Why are some of my mothers (multiple) prescriptions never at the pharmacy? Why do the pharmacists say they need to check 2 different systems?
So, my mother is in her 70s and has been prescribed quite a few (7-8?) drugs which she takes daily.
She uses a local pharmacy (the most disorganised place on earth) and pretty much every time I go there only half of the prescriptions are ready. Sometimes they check and find a missing one, but often times my mother needs to call the GP and have the prescription resent. Sometimes they log into a different computer and find them.
The GP uses systemonline and when my mother logs in all the drugs she requires are there and say they’ve been processed or whatever terminology they use.
What is the likely reason why her drugs aren’t being prescribed by the pharmacist? Ineptitude of the pharmacists? GP surgery not sending the prescriptions?
I am usually in charge of picking up her pills so it’s very annoying to have to do multiple trips for what I assume should be the same drugs month to month.
Harley’s Pharmacy is South Kensington, London, by the way. What a frustrating place. They have multiple tubs which don’t seem to be alphabetically organised. Sometimes half her prescriptions are in one, and the rest in another. It’s really drives me mental.