r/PocoX8ProMax

Image 1 — POCO X8 Pro Max IP69K issue — How to handle service center warranty rejection & company claims?

Image 2 — POCO X8 Pro Max IP69K issue — How to handle service center warranty rejection & company claims?

POCO X8 Pro Max IP69K issue — How to handle service center warranty rejection & company claims?

Need advice from people who dealt with phone service centers and warranty claims.

My POCO x8 pro max developed water vapour inside the cameras after a very brief accidental drop into clean still water, despite being marketed with IP69K protection. The phone is only 2 months old, has no major physical damage, and is still working.

I’m worried the service center may instantly blame me and reject everything as “liquid damage” without properly considering a possible sealing/QC defect.

People who faced similar situations:

What should I say and avoid saying at the service center?

What tricks or claims do companies/service centers usually use in these cases?

What documents or proof should I collect?

Has anyone successfully received goodwill repair/replacement in a similar case?

I want to handle this properly and fairly before proceeding further.

u/Due_Soil_3648 — 6 days ago

▲ 13 r/PocoX8ProMax+2 crossposts

“POCO phone with IP69K rating got water vapour inside cameras after a few seconds in clean water — anyone else faced this?

My POCO X8 Pro Max is only 2 months old and is advertised with IP69K water resistance (up to 2m for 30 mins). A few days ago, it accidentally fell into a bucket of clean still water for just a few seconds. I immediately took it out.

After some time, water vapour/condensation started appearing inside both the front and rear cameras. The top speaker also became slightly muffled initially. The phone itself is still working perfectly and has no major physical damage.

What confuses me is that IP69K is marketed as being able to withstand even high-pressure water exposure, yet my device showed internal moisture from such a minor accidental exposure.

This makes me wonder:

- Has anyone else faced this issue with POCO/Xiaomi devices?

- Could this be a sealing or QC defect?

- Did the service center help or simply reject it as “water damage”?

I’m posting this to understand whether this is an isolated issue or something more users are facing. I’ll also update this post after visiting the official service center.

Photos attached for reference.

u/Due_Soil_3648 — 6 days ago

▲ 3 r/PocoX8ProMax

I knew the battery life was gonna be good, but...

I fully charged my phone last sunday. Now almost a week later, it's at 43%. Seems almost impossibly good.

I'm a light user of course, but still. Performance is amazing too, it's everything I hoped it would be.

reddit.com

u/ConsistencyWelder — 6 days ago

▲ 2 r/PocoX8ProMax+1 crossposts

Why is my Cuktech 10 Ultra (AD1204U) only giving 90W on my Poco X8 Pro Max?

Hey everyone,

I’m using the Cuktech 10 Ultra (AD1204U) wall charger with my Poco X8 Pro Max. I’m having a weird issue where I only get the "90W Max" animation instead of 100W.

Here is the confusing part:

The Charger: On the back, it says it supports up to 100W even on a 110V outlet (which I’m using here in Canada). It also supports 100W PPS and Xiaomi’s official charging protocols.

The Phone: The Poco X8 Pro Max supports 100W PPS and 100W HyperCharge.

I’ve tried everything to get that extra 10W:

I used the original 6A cable that came with the charger.

I tried a high-end Apple USB-C cable (the 240W one).

I went into the Mi Home app and messed with the settings (toggling AI mode and UFCS on/off).

Even with all this, the phone immediately shows "90W Max" the second I plug it in. If the charger supports 100W on 110V, and the phone supports 100W PPS, why is it stuck at 90W?