Warranty Fix Turnaround Times
Hi all, had a quick question about the warranty turnaround for those that have used it. I have a Rigid miter saw (R4222) and the dust chute on the front broke. I first reached out to Ridgid customer service on April 22nd and they said they could get me replacement parts delivered in 7-14 business days. May 12th marked day 14. I called them today and they said 1 of the 4 pieces would be first available on June 20th and the rest are on back order without a date.
They advised me to call a few local dealers and all said that they go through the same process and if the parts are back ordered it would sit in their shop rather than my shed.
Wondering if anyone has encountered the same and/or found a faster solution to this. I can probably find a local shop and buy the parts but that kind of defeats the purpose of the warranty. I’d like to use the saw but the representative I talked to today said that could potentially remove the tool from being used in the warranty moving forward. Any help is great, thank you