im gonna be blunt... shadow is nolonger priced in a way where its justified at the current price shadow is at can be used for loan down payments on a 3000 dollar gaming pc

if you where too take out a 3000$ loan at 15% over 36 months you would be paying around 100$~ a month and actually own the hardware for only 30 dollars more a month

I’m sorry to tell all of you, but paying over $500 a year to rent a PC just to be told how much you can and cannot use it, doesn’t make any sense.

In two years of Shadow you can buy a pretty decent PC. In fact you can quite literally purchase a handheld for the price of one year of Shadow.

At least NVIDIA imposed a monthly time limit vs just banning people for using it too much.

Yes I get some people are abusing it, but banning legit gamers for using the PC they pay for is goofy.

I just got back into the service after months of taking a break because of finances now when I return the update from shadow people saying they are on high alert on user's abuse the service etc I never done this people getting automatic banned for no reason people still need help get unbanned I try figure out what I can do

Hi everyone,

I'm writing here because I'm desperate. Two days ago, like many others, my account was suspended without any explanation.

This has affected me deeply because I work as a video editor and relied on Shadow to do my job. On top of that, I had many important project files stored there that I unfortunately didn't have backed up.

I've been using Shadow for almost two years without a single issue until now. I contacted support, and they initially told me it might have been a mistake and that they would review my case. After waiting anxiously, they finally replied saying that they were upholding my suspension because I had supposedly violated the Terms of Use, but they never explained how, when, or what I actually did.

I'm posting this in the hope that someone can help me. If anyone from the Shadow support team or staff reads this, I sincerely ask you to please take another look at my case. I'm truly devastated by this situation. I paid for the service, depended on it for my work, and lost access to important files without any clear explanation.

Please, if anyone can help or offer any advice, I would be incredibly grateful.

Thank you.

https://preview.redd.it/ya7y64k6muah1.png?width=1595&format=png&auto=webp&s=23108a215673fb334121083ff0e615e26122ecb8

I got no email yesterday about the wrongful banning, when I emailed today for clarification, I was told my suspension would NOT be lifted. They don't explain and just link to the code of conduct.

All I do on shadow is play games, use discord, and watch YouTube. I do have very high usage because when my laptop is on my shadow is on too.

I have been a customer for over three years, and have always had the power subscription.

Could it be because i used an emulator? Or because i watched some world cup matches live? Thats the only thing I've done differently recently.​

Really disappointed, I got a lot out of and really valued my Shadow:(

1. The bans land — no reason given

Accounts got suspended and flagged for Terms of Service violations. No individual reason was given to the people banned — no "we detected X behavior on this date." Just a blanket TOS claim and "We cant say more"

2. Hours later, Shadow explains themselves

Shadow posted a statement admitting to a real abuse problem: people mining crypto, running bots, hosting servers, or reselling access through remote tools like Parsec and AnyDesk on gaming plans. They backed it with usage data:

>

Their detection process was a two-stage filter:

• Filter 1: flag anyone over 400h/month (2x the 95th-percentile figure) — just to build a shortlist for review. Shadow's own words: this "doesn't mean these users are abusers."
• Filter 2: scan that shortlist for actual evidence — mining software, bots, multi-accounting, disabled auto-shutdown used to resell access.

3. The admission

This is the part that matters most. Shadow admitted filter 2 — the step meant to confirm real abuse — didn't gate the bans the way it was supposed to:

>

In plain terms: people who never tripped the "actual abuse" detector got banned anyway.

4. The promise

Shadow said affected users would get an email "tomorrow morning" with a restoration procedure and a goodwill gesture. Primary storage would be restored. Secondary storage would be "recreated" — not restored, recreated, So if you had data on there, GGS.

5. The next day(today): silence and inconsistency

Some people in the Discord got their accounts back. Others didn't. Nobody got the promised email. The people who got restored found out by logging in, not by checking their inbox.

Shadow Please Communicate with Us :D

So the new update just shoved Nightreign into the long list of great games that have fallen prey to the scummy anti-virtual machine practices employed by EAC. This is probably the final nail in the coffin for me running ShadowPC, and I likely won't renew my subscription once it runs out. Is there any chance ShadowPC can get this game unbanned?

Shadow.tech is the only company I know of that has an affordable offer for a gaming PC on the net. And when I read posts here, I just hear whining. In one post, someone wanted Shadow.tech to go broke. Tell me, are you still ticking right? People use the offer for 24/7 and there are complaints that Shadow is implementing the FairUse scheme. Maybe you can blame Shadow for how they should communicate this better, but anyone who thinks about it a bit can understand that Shadow has to act here. At the same time, people complain that Shadow is putting you on hold, so why?

If you have a problem with Shadow, think first and then contact support. And as an ultimaratio, you can reduce your frustration here. In any case, I have had no problem with the support so far and I usually run smoothly.

https://preview.redd.it/yj9t7c8w7gah1.png?width=858&format=png&auto=webp&s=1fd4aa7eaa83be8b24f9651aca8fbf31cc4adf92

I also received this message on my ticket on Discord. Let's hope everything gets resolved tomorrow morning !

https://preview.redd.it/4855puix7gah1.png?width=835&format=png&auto=webp&s=145766dc389bd4044a88a2b5e065a3172f82f256

Anyone else get an email this morning “confirming the cancellation” of your service? I didn’t cancel and when I try to login to the website it just says “account disabled”..

Due to Vrchat and quite a bit of other games using EAC I don't really see vrchat coming back and have been looking for programs like shadow. Do you think its gonna come back and dose anyone have any good alternatives because the one I'm using now is way to pricey.

How in tf am I connected to shadow but apparently it has no god damb internet access even though it says connected also why tf does a god damb ps5 controller work 10x better then a damb xbox controller on something running WINDOWS!! like holy shit this is ridiculous im glad i never upgraded when your changed your bs subscription tiers

Just wondering if anyone else having this issue. Lately I can connect via WiFi on my laptop and I can connect via my phone on 4G/5G but not WiFi. Been this way for about a week.