r/StarluxAirlines

I booked the flight directly on Starlux 3 months before my departure. 2 months after they sent me an email saying one of my flights were canceled. They didn’t provide any solutions, requiring me to call their CS. They blamed Alaska for canceling the flight and that they cannot do anything because it’s a different airlines. Like bruh you’re their partner, not me. What can I do either? Maybe partner with other airlines and provide more flights availability??? They don’t have any flight on the same day available. So they ask me to move either a day before or after the day I booked, which neither of them is ideal for me. This is an international flight which i have to plan months in advance.

I am trying to find business award flight using Alaska Atmos pints (85K pts) for Phoenix to TPE, but I haven’t been able find any last minute award flight (1-3 days prior to travel day) in late September and early October so far. Business non-award flights in October (usually 250k Atmos pts) disappeared too, which makes me think it’s low possibility award flights will show up.
Back in August and early September, I was able to consistently see award flights became available 1-3 days prior to most travel days. I am ok with pivoting to LAX/SFO/SEA/ONT, but now these cities are not showing business class options in October either.
Does anyone know what’s happening to Atmos business award flights? Is it just random from month to month?

Flying sfo to TPE. I see exit row available for an upgrade of $140. Since I used points to book, I don’t mind spending the money for more leg room (I’m 6ft tall). Is the exit row worth it? Do the seats recline at all?

I just got a flight change notice email from Starlux that says we are being downgraded from prem econ to econ. I called them and they said I can only ask for a refund after taking the flights. So I pressed them to see how much I can get back and they said it's not guaranteed but we will probably get back $200. That seems a bit low to me on a flight that is 1.6k

Any advice or insights on this?