Hey Rep Fam 💖

After a recent post, I realized that there isn't a very good single source of truth for factory refund and exchange policies. While it is true that many factories don't really accept refunds, it is important to detail that there is a lot of nuance to these policies that can help you work with your seller when in the QC stage.

Below you can find official Refund/Exchange Policies directly from the factories we all know and love. Only official policies will be listed in this post. I will continue to add to this list overtime so check back every so often!

Note: There are many factories that do not have an explicit policy listed, and there are some factories whose policies I may not be able to access. In these cases, its safer to assume that no reason refunds/exchanges will not be accepted, and only major defects will be considered for replacement. Sale items are always final sale. Always talk with your TS to confirm, because what they are willing to do when it comes to exchanges also matters!

Do any of these policies differ from what you've been told or do you have a different experience with any of these factory's policies?

GOD FACTORY

1. No Refunds: All sales are final. Standard cash/payment refunds are strictly prohibited.
2. Quality Issues (48-Hour Deadline): If there are structural flaws, hardware defects, or leather damage, the seller must be notified within 48 hours of courier delivery.
3. Exchanges (7-Day Window): Style/color swaps are allowed within 7 days, but they will dock a 100–200 RMB wear-and-tear fee, and the buyer generally covers return shipping.
4. Custom Exclusion: Any bespoke/customized pieces are ineligible for both return and exchange under any circumstance.

POMEGRANATE FACTORY

1. No Refunds or Exchanges on Special Price/Sale Items: All sales are final.
2. Special Priced Goods are new & Unopened: Items are not promised to be flaw free. The factory says if you are a perfectionist please look elsewhere or consider buying regular priced items.
3. Protective Film & Packaging: Returns on will only be accepted if the original film and protective packaging is in place over all straps and hardware on both sale and regular priced items.
4. No Reason Returns are Not Accepted: Buyer's remorse or having a change of mind is not an acceptable reason for return.
5. Quality Issues: Minor discrepancies do not qualify as defects.

ROME FACTORY

1. Unless there is an obvious defect or damage no refund or exchanges will be accepted.

Lemon Factory

1. Protective Film & Packaging: Returns and exchanges will only be accepted if the original film and protective packaging is in place over all straps and hardware.
2. Hyper Critical Buyers: Please do not buy.

Orange Couch

1. Protective Film & Packaging: Once protective film on hardware and straps are removed, the item is considered used and after sales support will be limited.
2. Repairs Only: In the case of a defect only repairs will be offered. No refunds or exchanges.

Black Frame

• No Listed Policy

1913

• No Listed Policy

Liusheng

• No Listed Policy

Yuangsheng

• No Listed Policy

H Factory

• No Listed Policy

Top Factory

• No Listed Policy

Baigujin

• No Listed Policy

Qiqi

• No Listed Policy

Jing

• No Listed Policy

Conan

• No Listed Policy

🔝 Quality CC Suede Quilted Maxi Cabas Hobo Tote in Dark Beige from the Fall-Winter 2026 Pre-Collection. She's amazingly beautiful and if you could smell suede through your phone you could smell this bag! She is so lux!
Buuuut she's too big for me!

Width:17" (43 cm)
Height:10" (25 cm)
Depth:7" (18 cm)
Handle Drop:9.5" (24 cm)
Shoulder Strap Drop:9.5" (24 cm)

If you love big bags, she's will be your fav bag for the fall season !
$270 plus shipping Zelle or Venmo

Please no ghosting or scamming!

Trusted rehomer with positive feedback (link below).
Please perform your own quality check. All sales are final — no refunds or returns. Responsibility for the item transfers to the buyer once the package is handed over to the shipping carrier.

https://www.reddit.com/u/Worried-Database-839/s/WZSoHqBLFJ

I got this Ch@nel Kelly bag from XC factory, and I am usually so happy with this factory but this looks like coated wax instead of aged calfskin. Do you guys have recommendations on where to get the best version other than 187? I was thinking God factory.

❌❌❌LV PLK Métis❌❌❌
-No callouts, this is a really great bag. Glazing is super nice. Comes with long crossbody strap that's mono canvas.
-canvas is supple, leather is moisturized, no cracks, glazing good, hardware clean.

❌❌❌Small Travertine Andiamo❌❌❌
-unbranded. Leather is soft yet sturdy to hold shape. Travertine color. Leather lined inside. Brass hardware, NOT bright gold

❌❌❌Speedy p9 25cm❌❌❌
-green with blue mono. The animal under the tag is a dove 🕊️. Uncoated vachetta so it will patina more!
-originally God factory but I do not have PoP as rehomer deactivated their account. Not pricing it as such anyway.
-Comes with long strap, clochette, luggage tag, the works.

❌❌❌LV Accessories❌❌❌
-sunglass holders & a pouch wallet

-$15 each, shipped or $35 for all!

✨US to US shipping
✨$100 shipped east coast $110 anywhere else
✨I will bundle discount!
✨all bags are a solid mid tier or higher (looking at you, Métis)
✨dm me for more pics!

I accept Venmo & Zelle