r/UTEST

I'm on another test cycle where I'm expected to spend 2 hours filling out forms and troubleshooting a device before I can even start doing work that is paid. It wouldn't peeve me nearly as much if so much of what we're being asked to do wasn't redundant or something someone who is paid hourly could easily figure out.

The gall to ask me to setup a device very specifically, write out a bunch of information I can't copy/paste three times in three separate forms, screenshot everything I'm doing and then demand I do it in a timely manner before we get to do any compensated work and after it took them weeks to even get back to us really makes me mad. On top of that, I had to fill out a bunch of onboarding paperwork as well as spend time on other things.

This is a pattern I've noticed on UTest and it's super unprofessional. I've been directly sent emails for projects before where I spend 20 minutes filling out paperwork and send a followup just to be ghosted, but if they spontaneously decide they want me for a project I last heard about three weeks ago I must make time for them, and it must be done "as soon as possible". The double standards in communication and expectations are so unbelievably messed up.

I understand this is contracted work so it's hard to log every single minute of work, but this is just an abuse of the system. There is work regularly getting pushed onto testers because they don't consider our time as costing anything, so now the staff at UTEST feels completely comfortable just wasting it as if my time is free for them. The incentive structure on this platform is messed up and I am just about over it. I think it used to be better but now it's just accepted that you can squeeze in a bunch of unpaid work into test cycles, make timely demands about it, and do an intentionally bad job at communicating any of this during initial recruitment. Most test cycle offers I get now intentionally do not communicate the pay before you go through the lengthy sign up process! What is up with that??? SO unprofessional! This kind of manipulative behavior wouldn't be accepted in any other workplace. The professional standards on this platform feel more like a sketchy workplace cutting critical corners more than a trustworthy business trying to build professional relationships.

iOS Videos

I have been uploading .mov videos from iOS for years with no issues and quite frankly why wouldn't I since that's the format created by iOS native Videos.

Then all of a sudden my testcase goes into info requested and an .mp4 is required.

How are you converting MOV to MP4 without re-encoding? The cycle accepts MOV uploads technically, but the TTL is insisting on MP4. I don't want to use Telegram (their suggested solution) because test evidence shouldn't be uploaded to external services as per the code of conduct.

Your thoughts would be appreciated. Quite frankly I think this situation is ridiculous in the extreme!!

Has anyone here ever received a formal final warning from uTest Terms Enforcement?

I received one referring to several alleged incidents, including some specific statements that I honestly don’t remember making. What also confuses me is that this was my first and only warning, so I don’t understand why it was already called a “final warning.”

I replied asking for the exact messages and context because I genuinely want to understand what happened and whether I actually wrote something that could have been interpreted that way.

The problem is that the uTest Support page keeps reloading and I can’t open a ticket.

Has anyone dealt with this before? Did Terms provide the actual messages/evidence when asked, and is there another way to request a review or clarification?

I have opened a support ticket requesting that the video requirements be updated to allow the upload of MOV videos.

This was my reason given

"Apparently, the video format requirement for video uploads is MP4. However, when testing on iOS, the native screen recording functionality produces videos in MOV format, and iOS does not provide built-in functionality to convert the recording to MP4.

Given that MOV files are already accepted by the upload function, I would suggest that the requirement be amended to allow MOV files as well as MP4.

This would avoid requiring testers using a supported iOS environment to use third-party software to convert their test evidence solely to meet the specified file-format requirement."

I would really appreciate support from the community by adding a support ticket of your own.

Hi everyone, I’m having trouble logging into my uTest account because I’m unable to get past the MFA verification.

I submitted a support ticket two days ago requesting help with resetting my MFA, but I haven’t received a response yet. I’m currently completely locked out of my account because I can’t log in without the MFA.

I don’t have a support ticket number, never received anything in my email one I sent in my request.

Has anyone experienced this before or know the best way to get uTest Support to respond or help reset the MFA?

Any advice or help would be greatly appreciated.

Thank you!

A lot of projects slated to start this year have either been canceled or are constantly being postponed every other month. The quality and payout of projects have definitely taken a nosedive compared to 2025 and previous years. Sad to see but I guess I'm not surprised.

hey everyone, im new to uTest and trying to figure out how to start. Do people usually wait or invites or is it normal to keep applying to whatever shows up?