r/backblaze

I couldn't log in to update credit card info. They could send me emails saying they were going to delete my stuff, but couldn't send the code email to login even though I always check the "trust my device" box so it shouldn't be required anyway. I also couldn't submit support tickets for the exact same reason. No confirmation emails. I even sent directly to the helpme email with NO RESPONSE. I tried for weeks and weeks to get access to my account.

And after 15 years of having something like 500gb stored, they just deleted it all. Still can't contact them. Still can't log in.

This is the dumbest timeline. And this company sucks at keeping people's data safe.

Okay, so since my backblaze bzbackup file on my computer is taking up 22GB, and the online interface is not showing all of my hard drives (I guess due to the notorious EHD bug plaguing macs?) it has been recommended that I create a new account, let everything upload for 14 days, and then transfer the license. I think I can pull it off in 14 days, especially if I prioritize my most important data first.

I want to use the same email. I'll just add a + sign in my email address to create the new account.

What else do I need to know? Since I'll be overlapping, keeping 2 copies of my backup on line for a couple of weeks, what happens on my local computer? Does that huge 22GB file get deleted/overwritten by the new backup? Should I uninstall Backblaze, and then re-install using the new account somehow? What would my steps be, and what should I watch out for?

Hi everyone,

We operate a public user-generated image hosting service, similar in concept to Imgur.

Our Backblaze B2 service was recently suspended, and we are currently receiving:

403 account_trouble

Because anyone can upload images to our platform, occasionally users may upload content that violates our rules or a provider's policies. Whenever Backblaze, Cloudflare, or a user reports problematic content to us, we remove it as quickly as possible and cooperate with the relevant abuse team.

We previously received a serious abuse notification from Backblaze regarding a user-uploaded file. We immediately deleted the file from B2, purged the CDN/cache, and informed Backblaze. Their Trust & Safety team thanked us for the swift action.

We also have our own moderation and abuse-reporting systems and are willing to add any additional safeguards Backblaze requires.

There was also a recent billing issue caused by a failed payment attempt, but all outstanding payments have since been paid and the billing issue was resolved. The suspension email we received specifically refers to a Terms of Service issue rather than billing.

The difficult part is that the latest suspension notice does not tell us which file, URL, or specific issue triggered the suspension. Without that information, it is very difficult for us to investigate the responsible upload, remove anything else involved, block the uploader, and prevent the same problem from happening again.

We are not asking Backblaze to ignore prohibited content. Quite the opposite: we want to understand the issue, fix it, strengthen our moderation, and continue operating in full compliance.

We have already contacted the Compliance/Abuse team and are ready to provide any information they need.

If any Backblaze employee sees this, we would really appreciate help getting the case reviewed or at least learning what additional remediation is required.

And if anyone here operates a UGC/image-hosting service and has gone through a similar B2 Compliance review, I would be grateful to hear about your experience.

Thank you.

Could someone from Backblaze clarify whether the $6.95/TB/month B2 pricing is calculated using decimal/base-10 bytes (where 1 TB = 10^12 bytes) or binary/base-2 bytes (where 1 TB = 2^40 bytes)?

Update: the clear question should be how much does one byte-hour cost. And the answer should be one of:

• 6.95 / 720 / 10^12
• 6.95 / 720 / 2^40

Today Backblaze started a backup of about 450gb which was unexpected then I saw quite a few mp3 files names whizzing by from my old mp3 drive that had no changes in name, folders, etc (except possibly a few newly modified files as it does periodically when they are played and which backblaze normally handles as expected). I checked one of the files and it had the same old last modified date from years ago. I checked the backblaze log file which I read about in this group and it does appear as though everything on that drive was legitimately being re-uploaded not deduplicated with a “+ m—“ code. What would cause this almost totally unchanged drive to get re-uploaded? The original files from the same drive are still visible on the website.

Since it is an over 10 year old drive I paused the backup not wanting to stress the drive and decided to backup a newer backup drive instead, which caused the queue to double to almost 900gb now but hopefully that part will work itself out. The files are still being re-uploaded not deduplicated (which I don’t expect at this point).

Not sure if others have run into this issue but my searches online have proven fruitless.

My bzdatacenter file folder is over 300 GB in sive, mostly from the over 6000 .aside files which range from dozen to hundreds of MB each. I've only been running Backblaze for a few months to backup about 5 TB of data. I just can't imagine it takes 300 GB of local space to catalog changes or version history for my data.

The files in the bzdatacenter folder have names like "aside_bz_done_20260929_0.dat_safety_fix_179040.aside" which incline me to think they are some kind of update. There are between 50 and 100 modified per day and they are usually all dated to within a minute of each other.

Just curious if anyone else has had this issue before and knows of a way to fix it? Support told me to delete my backup then uninstall and reinstall the client, but re-uploading will take weeks on my new ISP since moving so I'd really like to avoid that, and to avoid having to do this again in 4 months.

Edit to add: after parsing through the logs it seems there is a repeating self heal loop which is causing these safety fixes to be downloaded and to accumulate. Really not sure how to fix this since it's happening at minimum once per day with each loop triggering upwards of 30 to 40 downloads.

Update: I have no idea how, as this problem had seemingly been going on for months, but it's fixed now. I woke up this morning to find no more .aside files in my bzdatacenter folder.

Often when I boot up my Windows PC, bzfilelist.exe hangs the system, to the point where even opening Task Manager takes a long time. This happened on Win10 and now Win11.

I have a single 2TB NVME SSD (XPG Gammix S50 Lite), using 1.38TB of 1.86TB capacity.

The PX / backup is many years old (at least 5).

I only really do gaming and basic home office stuff (e.g. few spreadsheets, light web browsing, printing recipes, etc.).

Settings are as follows:

• Auto threading / throttle = false
• Manual throttle = faster backups
• max num of backup threads = 4 (AMD Ryzen 5600)
• Schedule = once per day at noon; end at = when done
• I have a number of exclusions (program data, program files, steamlibrary)
• File type exclusions are: wab~,vmc,vhd,vo1,vo2,vsv,vud,vmdk,vmsn,vmsd,hdd,vdi,vmwarevm,nvram,vmx,vmem,iso,dmg,sparseimage,sys,cab,exe,msi,dll,dl_,wim,ost,o,qtch,log,ithmb,vob,tmp

Recent backup list includes:

C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\parent.lock
C:\ProgramData\Microsoft\XboxLive\NSALCache\cache.dat
C:\ProgramData\regid.1991-06.com.microsoft\regid.1991-06.com.microsoft_Windows-10-Pro.swidtag
C:\Users\Public\Desktop\NVIDIA App.lnk
C:\Users\Public\Desktop\Microsoft Edge.lnk
C:\ProgramData\Microsoft\XboxLive\HTCache.dat
C:\ProgramData\Microsoft\MapData\mapscache\index.idx
C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\backgroundupdate\datareporting\glean\db\data.safe.bin
C:\ProgramData\Microsoft\XboxLive\NSALCache\961009E7-5DCE-44BC-B8D4-455DAF020BC6
C:\ProgramData\Microsoft\Office\Licenses\5\Perpetual\21661362613196314684989226220
C:\ProgramData\Microsoft\MapData\overrides.json
C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\308046B0AF4A39CB\backgroundupdate.moz_log
C:\ProgramData\Microsoft\EdgeUpdate\Log\MicrosoftEdgeUpdate.log.bak

What can I do to get Backblaze to stop hanging my PC on bootup? It can take several minutes to resolve.