r/backblaze

I've been a BB user for years and my backups have been seriously screwed up for months. First I was dealing with an AI chat bot that was just wasting my time and now I'm dealing with what I think is human support but I'm getting similar half answers. Yes I'm running the beta but my external drives are still missing and/or incomplete. I really feel that something drastically changed in the way BB works and I'm getting the run around from support. Anyone have a way to reach higher support or a software engineer there? I have recommended the service to many colleagues over the years and something is off right now.

UPDATE: see comment here https://www.reddit.com/r/backblaze/comments/1vqkg00/comment/p48z4lp/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Will try to keep my frustration at bay, but I'm frustrated.

I have a paid unlimited license with 1 year version history. One computer, multiple external drives.

I have a large 8TB drive that was holding about 4TB of data when it crashed. This drive was a photo archive as well as some personal files. It was rarely updated or even accessed. I'd plug the drive in once or twice a month and let it sit overnight to a couple of days to allow BB to back it up.

Then, that drive crashed (toddler knocked it over). Now, I'm trying to restore it via hard drive delivery but... I couldn't find it.

The restore UI on both the website and the Restore app for Mac is... well, not user friendly.

As far as I can tell, I need to figure out when the last files from that drive were updated and set that date and time. Problem is, I don't remember when it was last updated.

So, I spent hours plugging in dates and times and then I finally found it. See image:

https://preview.redd.it/okit0a83qvjh1.jpg?width=3300&format=pjpg&auto=webp&s=4ef9d967b09c47bbd960edab2e30e2299d8a13d3

But, it's not the complete drive! Not by a long shot!

When I reached out to support, this is what I was told:

Your ONLY option for restoring any files is to find at least one version of the backup that contains those files. So if you don't see some of your drive's files on one version, you will need to look for them on a different version. 
 
You may need to create a restore from one version of the backup for some files, and create another restore for other files from another version, depending on which version(s) contain which files.
 
If you need help locating previous versions of the backup, please let us know. 
 
Otherwise, looking through the different versions of your backup to search for the files you want to recover will be the only way to restore those files.

I'm not trying to be dramatic but... what the actual fuck?!

I want to restore that last / most recent updated version of the drive. In 2026 is that not... simple? I'm a lowly creative, not a programmer... is it that hard? This drives had thousands upon thousands of files on it and I'm expected to... find each one?!

Can anyone lend some guidance?

What i can do? I store in my personal nas, but ita geting bigger and bigger, i just deleted all? Store in better way? Online in freeze bucket? Seens to be too much effort, please help

Like do I have to do anything on the old computer first before disconnecting it?

How does license transfer work? I hope I don’t have to reupad everything from scratch and delete all the old backup?

The drive letters may be different for the new computer for some drives particularly external ones as it has one less internal drive than my old computer so I’ll put those contents onto an external one for the new computer, but does that make backblaze thing it’s a new backup altogether and it starts backing things up from scratch even though they might exist already on there from the old computer backup ?

I don’t really get how it works and am afraid of losing stuff.

All backblaze B2 regions just went down about 12:45pm pacific time in the US (UTC 19:45).

All API requests returning code "InternalError" with message "internal incident"

Status page (https://status.backblaze.com/) still not updated as of 1PM pacific.

Hey everybody,

Just a homelabber trying to understand the fee calculation--particular for egress--to temporarily store a large number of terabytes in B2.

The storage fees are simple to understand. If for example I stored 30 TB for ten days: (30 TB) * (~$0.231666 per TB per day) * (10 days) = ~$69.50

For egress, I know we are allotted 3x our average monthly stored data as free egress. If I understand correctly, this average stored data is calculated on a byte/hour basis across the entire billing period. So--in theory--if I were to store the example 30 TB in B2 for a third of the month (10 days), this would raise my average monthly stored data by approx. 10 TB; allowing for approx. 30 TB of free egress. How would this work if the example 10 day period were to cross to the next billing period? Is it calculated off of a rolling 30-day window?

I understand the maximum egress fee I would incur for 30 TB would be $300, so even cutting that in half would be a much easier pill to swallow. 😅

Thanks for any insight!!

---

Situation:

• longtime customer of B2 which I use for offsite backups of critical data, very very little egress. enough that I've never really considered the price.
• homelab user reformatting entire 100 TB array, need to temporarily relocate stored capacity (~80 TB).
• I have offline storage to offload roughly half of the total stored capacity myself.
• looking to offload remaining capacity to B2 temporarily to save my sanity (and my wallet).

I have been trying for two days to restore files using the restore app. It logs me out or freezes constantly rendering it essentially useless. It is so bad, I am actively looking for an alternative solution and have decided I cannot use Backblaze in the future.

Is this even legal? Pretty much every company allows you to cancel a subscription, and only when the prepaid time is up, the service stops. Backblaze operates differently (and, at least in my country, illegally). You have to completely remove everything at the time of cancellation, even if you have another 1 1/2 years prepaid, that they won't refund. Seems to me like they are a pretty shady business.