Am I An Idiot? Why can't I find my crashed drive in Restore?
UPDATE: see comment here https://www.reddit.com/r/backblaze/comments/1vqkg00/comment/p48z4lp/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
Will try to keep my frustration at bay, but I'm frustrated.
I have a paid unlimited license with 1 year version history. One computer, multiple external drives.
I have a large 8TB drive that was holding about 4TB of data when it crashed. This drive was a photo archive as well as some personal files. It was rarely updated or even accessed. I'd plug the drive in once or twice a month and let it sit overnight to a couple of days to allow BB to back it up.
Then, that drive crashed (toddler knocked it over). Now, I'm trying to restore it via hard drive delivery but... I couldn't find it.
The restore UI on both the website and the Restore app for Mac is... well, not user friendly.
As far as I can tell, I need to figure out when the last files from that drive were updated and set that date and time. Problem is, I don't remember when it was last updated.
So, I spent hours plugging in dates and times and then I finally found it. See image:
But, it's not the complete drive! Not by a long shot!
When I reached out to support, this is what I was told:
Your ONLY option for restoring any files is to find at least one version of the backup that contains those files. So if you don't see some of your drive's files on one version, you will need to look for them on a different version.
You may need to create a restore from one version of the backup for some files, and create another restore for other files from another version, depending on which version(s) contain which files.
If you need help locating previous versions of the backup, please let us know.
Otherwise, looking through the different versions of your backup to search for the files you want to recover will be the only way to restore those files.
I'm not trying to be dramatic but... what the actual fuck?!
I want to restore that last / most recent updated version of the drive. In 2026 is that not... simple? I'm a lowly creative, not a programmer... is it that hard? This drives had thousands upon thousands of files on it and I'm expected to... find each one?!
Can anyone lend some guidance?