Frustrated BB user looking for higher level support
I've been a BB user for years and my backups have been seriously screwed up for months. First I was dealing with an AI chat bot that was just wasting my time and now I'm dealing with what I think is human support but I'm getting similar half answers. Yes I'm running the beta but my external drives are still missing and/or incomplete. I really feel that something drastically changed in the way BB works and I'm getting the run around from support. Anyone have a way to reach higher support or a software engineer there? I have recommended the service to many colleagues over the years and something is off right now.