Chase uk
1-star — Avoid Chase
Think very carefully before trusting Chase with your money.
My account was restricted without meaningful warning, leaving me unable to access my own funds for weeks. I provided the information requested, yet Chase has repeatedly hidden behind the words “ongoing review” while refusing to give me a clear timescale or proper explanation.
I have explained the serious financial hardship this is causing, including problems paying essential bills, and still received little more than generic copy-and-paste responses.
The handling has been chaotic, communication has been appalling and different members of staff have given completely inconsistent information. They have even issued final response letters while the underlying review remains unresolved.
The matter is now with the Financial Ombudsman Service.
If you are thinking of banking with Chase, ask yourself whether you are comfortable with the possibility of your money becoming inaccessible with little warning and then being left in limbo.
I certainly wouldn’t take that risk again. Avoid.