r/godaddy

my dad has a domain he got through goolge now google has stopped working together with godaddy and he didn't see the mail of his godaddy stuff expiring he can't receive mail anymore he and he forgot the username of his godaddy acount and the email he had connected to it has been expired to he does have a customer ID or paying ID(which doesn't work as customer id for godaddy) or something from google is there a way without sending his ID to godaddy to get his mail account back and the mail working again

How long would it take? it’s a but confusing it’s not immediately available

Are you using email from subscription on GoDaddy? I am starting to think maybe it that cheap because of how it works?

We have a client who used GoDaddy for M365 and had their "Advanced Email Security" i.e. Proofpoint Essentials. We defederated their account from Godaddy almost 6+ months ago and have not had issues till recently. One of their customers who also uses GoDaddy and Advanced Email Security keeps getting a bounce back saying 550 5.7.1 Recipient address rejected: User email address is marked as invalid and it is referencing proofpoint. On our clients end their is no MX record, connector, mailbox rule, transport rule, enterprise app, anything related to proofpoint anymore. So my only thought is that it has to be something that is messed up or leftover in Proofpoint that only GoDaddy support can clear out. Godaddy has said that their proofpoint account has been deleted but something is still causing this issue. I've called about 6 times and spent over 8 hours (mostly on hold) with GoDaddy. This last time they told me to reset his Microsoft password as it would release the domain which makes no sense. Has anyone had this issue before? I'm tempted to start looking for jobs at GoDaddy just to fix this problem then quit.

GoDaddy customer service when something goes wrong is deplorable. Like it's beyond bad.

I have an .au domain that went into a "pending registration" state after owning it for 10 years due to ABN changing and it was only noticed because I had to make an important DNS change (who knows how long it was like that before I discovered). I thought no worries this should be simple.

5 Live Chats (where in one chat the agent just stopped replying to me)
2 Phone Calls
3 Emails

All over the course of 8 days and it's still not resolved. I've supplied the ABN 3 times to 3 different people all in different contexts.

No one cares, it's all just internal tickets and the auhelp team are obviously not checking them. There is no internal escalation process. No visibility over what's happening, and frustratingly there is no complaints process or other avenue to raise an issue. I ended up complaining to auDa who could only 'pass on the feedback'.

Any good provider would proactively contact you needing updated information before bricking your domain.

Any good provider would have systems to resolve an issue in a timely manner.

Any good provider would have a complaints process for resolving grievances.

GoDaddy has none of this.

Like most businesses, I had no issue with GoDaddy until something went wrong. That's where businesses show their true colours and GoDaddy is simply awful for .au domains.

At this point I think the only way forward is to transfer the domains to a domestic registrar which I was resistant in doing because it can take a while - however if I'd just done that at the start my issues would be resolved.

Rant over.

### UPDATE : ####

After another frustrating attempt last night I decided transfer was the best option to a local provider, but it turns out I CAN'T EVEN UNLOCK MY DOMAIN TO TRANSFER IT WHILE IT'S PENDING REGISTRATION - they have me in domain prison.

I just want to speak with a human in customer service, who can walk me through a technical problem with my domain </rant>

I purchased two domains through the site, and they expired because I didn’t have enough at the time to pay the increased priced no matter how many times they emailed saying I will lose access.

Anyhow, now the .co version I purchased isn’t taken. It’s not even pulling up for purchase…
It’s not showing as an available option.

(It’s also no longer a product in my account.)

Is it worth contacting support?

When I load https://www.godaddy.com/help/contact-us in Chrome, the "Chat Now" section never shows a widget to launch a chat window:

https://preview.redd.it/c74a72oiq9ih1.png?width=1399&format=png&auto=webp&s=075dcfd3390628c32456f428fbc28dc6af275cbf

When I do the same thing in Edge though, a Chat button shows up:

https://preview.redd.it/rqfi6p34r9ih1.png?width=1534&format=png&auto=webp&s=753b9e4e0ba4f3401e103d5a5cf7d22d64f7afac

If anybody from the company monitors this sub, they might want to know that.