u/tomo4449

my dad has a domain he got through goolge now google has stopped working together with godaddy and he didn't see the mail of his godaddy stuff expiring he can't receive mail anymore he and he forgot the username of his godaddy acount and the email he had connected to it has been expired to he does have a customer ID or paying ID(which doesn't work as customer id for godaddy) or something from google is there a way without sending his ID to godaddy to get his mail account back and the mail working again

Body:

Hi r/techsupport,

My parents use a custom email domain (hosted by GoDaddy) for their email. Both my mom and dad have the same email settings configured in Gmail and Outlook. My dad can send and receive emails without any issues, but my mom can send emails, but cannot receive any.

Here’s what I’ve checked so far:

Storage: My mom’s mailbox was full, so we cleared some old/junk emails. This didn’t fix the issue.

Settings: Both use the same settings in gmail and outlook and I couldn't find something odd in windows defender.

POP3/IMAP: I read something about POP3 possibly causing issues, but it seems odd that it would affect only one account and not the other, especially since they’re on the same domain.

Additional info:

The domain was set up years ago when GoDaddy became popular in the Netherlands.

Both accounts are configured identically in both Gmail and Outlook.

Does anyone have an idea what could be causing this? Any troubleshooting steps I might have missed?

Thanks in advance!

(this post was made with the use of ai cause English ain't my first language)