![[Academic] How clear are everyday online services? (Anyone 18+)](https://external-preview.redd.it/bKhkF22o_j05RxyNzGardB5YBuEgD33IJb6gW2-teJQ.png?width=1080&crop=smart&auto=webp&s=8dd8a8871e3668f884b4c32cbd9053ba1e772d81)
[Academic] How clear are everyday online services? (Anyone 18+)
Hi everyone. I'm running a short study on how people understand everyday online services like banking, healthcare, and government sites.
It takes about 15 minutes and is fully anonymous. You'll try three simple tasks (sending money, booking an appointment, renewing a license) and answer a few questions afterwards. You are not being tested, the system is. There are no right or wrong answers.
Take the test first, before reading about the study (the order matters): https://service-experience-study.vercel.app/?pilot=reddit-samplesize
Curious about the research behind it? You can read more here after you finish: https://design.izaias.xyz/work/everyday-services-study
Thank you to anyone who takes the time. I'll share results when there's enough data.