Policy requiring minimum attendance
Does anyone have a policy regarding a minimum number of sessions their clients must attend/pay for each month?
My clients have set days and times that they come see me. They pay monthly - we go over our schedules and see if they are out at all that month and they pay the amount they are here for. I have a strict 24 hour cancellation policy but for cancellations outside of 24 hours clients are currently able to credit that missed session to the following month.
I’ve never really had a problem with this set up. I know that July and December I’ll have less sessions lined up, there’s plenty that cancel in 24 hours and forfeit and there’s also usually one or two crediting cancellations happening.
Lately though, I’ve had a couple of clients that are out a lot for travel or are missing and crediting to the next month. I have one client who is only here for 3 out of a possible 9 sessions this month and also was out a lot last month, including a credit they put towards this month. So I’ve made very little money off of their timeslot the past 2 months. (She’s also an OG client who pays less than my new clients)
I’m at the point where I’m turning new clients away monthly because I don’t have the space, so when I have this happening it makes me feel like I need to implement a policy about how many sessions per month you can miss, so that I’m not left with an empty timeslot for a majority of a month. I also don’t want to turn off my current clients, so looking for insight on how much they might care, from anyone who has this type of policy.
I was thinking of having a 75% attendance/payment policy. So if they have 8 session slots for the month they are responsible for payment of 6. I also want to cut my policy where I credit to the next month and make it so that they can reschedule to the current month only, if they cancel outside of 24 hours.
I think the fact that I know I could fill this spot for more money has me feeling this way, I just don’t know how it will be perceived 😅
Any advice or insight is appreciated!