Why am I so fed up with Garmin?
It’s been a long journey with Garmin—from the Vivoactive to the Fenix 3, then the 5, the Forerunner, then the Fenix 7, and currently the 8.
I have to say, I was happy with the Fenix 5 and earlier models; I paid a high price, but I got a premium watch with accurate stats and measurements.
Then came the Fenix 7, and the problems started: incorrect readings, lost distance, missed steps. Things got really bad when I finished a route I knew was 5km and the watch recorded only 4.5km.
That’s when I dealt with customer support—a customer's worst nightmare. Their response was literally: "Join the beta tester program and enable logs to detect the issue." It took weeks for them to follow up; I was so frustrated that I bought a Suunto Vertical to compare, and sure enough, the Garmin was losing distance.
I started posting on the Garmin forum comparing the Fenix 7X and the Suunto Vertical. My report gained traction—I posted my walks daily—and after five days, they identified the problem (which was clearly software-related).
You’d expect a critical fix to arrive within days, right? Far from it; 15 days went by, and I was told I had to post my findings on the beta forum in a standard report format—as if I were a Garmin employee? Sorry, but I don't recall paying for that.
Finally, after a month, the update arrived (via the beta program), but it brought new bugs that seemed linked to the launch of the Fenix 8 (specifically, battery drain). I never found out how it ended because...
- Obviously, Garmin didn't like the Garmin-vs-Suunto comparison history, so they deleted my account.
- I switched to a Fenix 8.
Yes, it was a repeat of the same old story—doubled down on by even more OS bugs and multiple issues (battery drain, inaccurate distances again, interface lag, terrible Bluetooth connectivity, etc.).
Some of those issues have been resolved by now, while others persist, but honestly, I don't even bother dealing with support anymore. I see the same old stuff on their forums: the same issues, the same bugs (even on the 9). I learned the hard way to disable automatic updates and only update when it stops syncing—all while praying the new update doesn't fail.
I hate my watch; I hate Garmin. I’ve tried switching to other brands (Suunto, Amazfit, Apple Watch), but none of them won me over. A Coros Apex 4 is arriving this week; honestly, I hope to leave and never look back.