WiFi down— Fidium Tech not available for days?
I WiFi has been out for the last 7 hours.
I did some trouble shooting, and after no avail I gave Fidium a call. The customer service assistant confirmed an issue with my device, and said that the earliest a tech can come out Wednesday the 20th.
Is this normal? I feel like that is far too long to make a customer go without service. I also need to get work done (attorney), which requires WiFi. Is it worth calling and (nicely) complaining about or is this normal?
editing to add: located in southern NH