[Hiring] Part-Time Follow Up Specialist
This is a permanent 100% remote, part-time role (Monday through Thursday, 12 to 16 hours per week) focused on making friendly, natural-sounding post-service check-in calls on the auto shop's behalf. The primary goal is to ensure clients feel valued while gathering concise, well-written updates on the customer experience, repair quality, and vehicle performance.
This isn't a call center role. It's very laid-back and the majority of calls are short and positive.
Key Responsibilities
- Outbound Check-In Calls: Conduct professional yet conversational phone calls to recent service clients to see how their vehicle is running.
- Concise Reporting: Document brief, 2-to-3-sentence notes for each call detailing the customer experience, quality of work, and overall vehicle condition.
- Issue Escalation: Flag any customer concerns or service discrepancies immediately for management review and follow-up.
- Schedule Maintenance: Assist clients with scheduling future maintenance or addressing unresolved recommendations when appropriate.
Compensation & Hours
- Schedule: Monday - Thursday (Part-time) - Somewhat flexible schedule as long as calls are completed within US business hours and by the end of the week.
- Hours: 12 – 16 hours per week
- Location: 100% Remote
- Pay Rate: $8.00/hr (USD)
Contact: admin@yehnuu.com